Aasim Hafeez

Experience

• 

  PTCL.Official

  Nov 2019 - Feb 2021

  Responsible for providing customer services to the customer about their issues via Chat.Dealing with issues about new orders, service delivery requirements, billing, and any other query. Handle multiple customers at a time in a gracious manner and performing multiple tasks.Using multiple software like SIEBLE(ORACEL) CRM AND RMS. Responsible for providing customer services to the customer about their issues on phone calls.Resolve customer issues about their services and provide FCR.Using multiple software like SIEBEL(ORACEL) CRM AND RMS.

  • Chat Support Executive

    Jul 2020 - Feb 2021

  • Customer Care Executive

    Nov 2019 - Jun 2020
• 

  CureMD

  Feb 2022 - Oct 2024

  • Interpret and analyze business needs, aligning solutions with user requirements.• Utilize SQL Server to construct SQL queries for data retrieval and analysis.• Identify and remove corrupted data, fix errors, and resolve related data problems.• Use Power Query and DAX for data transformation and intricate calculations.• Conduct data analysis to assess data quality and meaning.• Create informative data reports in Power BI for valuable stakeholder insights.• Develop and publish business analytics reports for both internal teams and external clients.• Implement automation and publication of reports using BI tools, including PBI Report Server.• Oversee the departmental reporting system, proactively addressing daily operational challenges. Show less

  • Data Analyst

    Mar 2023 - Oct 2024

  • Associate Data Analyst

    Feb 2022 - Feb 2023
• 

  Prima Systems

  Nov 2024 - now

  BI Developer