Vanora Chapman

Experience

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  Sacred Rock Stars LLC

  Apr 2014 - Jul 2017

  Seasonal Operations Manager

  • Assist customers with questions, needs, and purchases• Prepare merchandise for sale via photographing/listing items online or creating physical displays• Inventory products and maintain organization of stock

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  The Roman Guy Tours

  Feb 2016 - May 2016

  Business Development Intern

  • Identified potential third-party partners• Assessed and compiled lists of targeted publications for advertisement purposes• Researched, photographed, and composed blog content for specific tourist attractions

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  States of Mind literary magazine

  Aug 2016 - Jul 2017

  Editor

  • Read and evaluated personal essays for quality and adherence to theme of each edition• Generated thoughtful and constructive feedback regarding content and structure • Communicated frequently with writers to ensure author satisfaction and cohesion with magazine

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  Distinct fashion magazine

  Apr 2017 - Jul 2017

  Copyeditor

  • Addressed accuracy, consistency, and appropriateness of materials, including researching, proofreading, and rewriting when necessary• Edited articles for clarity, concision, and adherence to AP style• Adhered to rigid deadline schedule

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  Will Leather Goods

  Oct 2017 - Jan 2019

  Sales Supervisor

  • Promoted from Sales Associate to Supervisor within two months• Provide attentive customer service including demonstrating products, offering a beverage service,and delivering recommendations to help customers find the perfect product for their needs• Answer telephones, providing information and direction to customers and fellow employees• Clean / organize point of sale, restroom and stock room to uphold standards and improve efficiency

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  SFSU Bookstore

  Jan 2019 - May 2019

  Technology Sales Associate

  • Enthusiastically conversed with customers about purchase needs and demonstrated products• Quickly memorized product knowledge to serve customers efficiently• Assisted fellow employees when necessary with purchases, stock checks, and customer care

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  Palihotel San Francisco

  Aug 2019 - Dec 2019

  Front Desk Associate

  • Managed front desk, checked in guests, processed payments and curated a catalog of best locales • Built and maintained relationships with regular guests to improve their stays • Frequently stayed overtime to ensure Palihotel front desk quality remained consistent and on-brand

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  Dzanc Books

  Sept 2019 - Nov 2019

  Editorial Intern

  • Evaluated contest submissions to assess them for quality, potential audience, and fit with Dzanc• Proofread new eBooks for spelling, grammar, and copying errors

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  Aslach Consulting Inc

  Jan 2020 - Dec 2020

  Salesforce Analyst

  ● Managed multiple ongoing projects across different Salesforce instances● Transitioned an outdated Salesforce instance, drove user adoption, and improved visibility to key metrics● Regularly anticipated leadership’s needs by surfacing data, insights, and generating reports in advance● Added and updated Objects in Salesforce for improved priority account targeting

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  Aslach Consulting, Inc.

  Jan 2021 - Nov 2021

  Salesforce Administrator

  ● Implemented a new Salesforce instance org wide● Drove user adoption via custom built Lighting App pages and Paths● Created a new Case management process, utilizing high automation, ticket management and escalation rules● Administered all SFDC campaign creations, metrics keeping, reporting, and mass data uploads while maintaining acute data integrity● Owned integrations between Salesforce, Pardot, Clearbit and LeadIQ

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  Morgan Stanley

  Dec 2021 - Jul 2023

  Transactions Management Associate

  ● Provided detailed feedback on user interface of Salesforce rollout and best practice tips to boost adoption within my team● Consistently achieved top 20% on resolution scorecards ● Demonstrated empathy and active listening, escalating only one call to a supervisor in 5 months ● Graduated to additional support level 3 months ahead of schedule