Ilaria Pellegrini

Experience

• 

  Zappieri Milano S.r.l.

  Feb 2013 - Dec 2022

  Wholesale Brand Manager

  Responsible of developing and implementing brand distribution in the international market: • Sales campaign planning and management, driving sales, defining and monitoring seasonal budget forecasting, brand performance reports and sell-through analysis• Prospecting to identify new business opportunities aimed to increase the turnover of the brand and monitoring existing customers• Oversee seasonal order process and back office activities: payments, shipments, re-orders, swaps and other costumer requests. Show less

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  Etro

  Dec 2022 - now

  Customer Service Specialist Franchising & Wholesale

  Customer management (Franchising, Department Store and Wholesale) in the international market: • Sales campaign planning • Oversee seasonal order process• Monitoring of payments and shipments in collaboration with Credit and Logistics deparments• Provide post shipment support (re-orders, swaps) and oversee customer complaint process (shortages, claims).