Paul Francois

Experience

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  United States Air Force

  Jul 1990 - Apr 1992

  Avionics System Specialist

  Diagnosed and repaired F-111 avionics flight control systems. Used test sets to maintain avionic flight specifications.Selected Contributions:* Was accepted but respectfully declined US Air Force Combat Control Unit.

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  Inland Business Systems

  Jun 1992 - Apr 2000

  IT Support Specialist

  Managed entry-level technicians in the field.Managed territory of multiple clients in Sacramento to maintain their network.Troubleshooting systems for any compatibility or configuration issues.Building workstations and servers for establishing new networks for clients.Achievements:* Helped establish first MIS department.

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  JTS Communities

  May 2000 - Aug 2001

  Network Administrator

  Managed over 125 users across 3 sites.Managed, operated, and repaired network software and hardware.Managed, operated, built, and repaired workstation software and hardware.Documenting entire network including establishing first Visio layout.Updating server virus definitions and removal of viruses across the network.Achievements:Documented entire network and established first Visio layout.

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  Apple

  Jan 2002 - Aug 2008

  Help Desk Specialist

  Highest level of phone support for Mac OS, Apple hardware and software.Managed a team of 30 employees dedicated to improving morale.Project Manager for Holiday Giving program for 3 years.Trained new AppleCare Tier 2 agents.Mentored Tier 1 & Tier 2 agents.Deliver technical updates and resolve technical issues for Tier 1 and Tier 2 agents.Deliver training to Tier 1 and Tier 2 agents.Conduct team meetings in managers absence.Liaison between Tier 2 & Site Support Engineering.Supporting customers via chat and remote access.Technical support for Mac Geniuses.Achievements:* Project Manager for Holiday Giving program for 5 years.* Project Manager for Take Our Kids To Work Day for 4 years.* Managed a team of 30 employees dedicated to improving employee morale. Show less

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  CIS Data Systems

  Aug 2008 - Oct 2008

  Systems Administrator

  Diagnosed and repaired macOS, Windows 2003, and Exchange 2003 Servers. Assisted staff with hardware, software, and/or operational problem reporting. Created, maintained, and modified FileMaker databases. Configured and maintained VOIP phones on an Asterisk server. Documented issues via Mantis ticketing system. Monitored for server and website issues via Nagios.

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  United States Postal Service

  Feb 2009 - Apr 2009

  Information Technology Field Technician (Contract

  Tracked and managed computer assets. Assisted Post Office staff with hardware, software, and/or operational problem reporting. Deployed new HP replacement systems and migrated data from obsolete systems. Responded to issues via Remedy ticketing system.Achievements:* While covering all of Northern California I stayed in the Fresno area and replaced over 75% of all the USPS systems in only a few weeks.

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  Cosumnes River College

  Apr 2009 - May 2019

  Senior Information Technology Technician

  Lead Jamf MDM Administrator. End user support for faculty and staff by analyzing instructional needs and designing, testing, Operating System installations, and deploying computer systems. Assist faculty, staff, and students with hardware, software, and/or operational issues via Remote Systems Access (Remote Desktop and VNC) and in person. Deploy new computers and migrate data for faculty and staff as part of Technology Refresh program. Manage Active Directory (AD) records, accounts, and Group Policies. Respond to issues via KACE ticketing system. Utilize imaging technology, such as SCCM and DeployStudio. Maintain college and lab systems integrity. Achievements:Established college as an Apple Authorized Self-Servicing Provider, saving $100 and several weeks of downtime per repair.First Apple Certified Technician on campus and main Administrator for repair/ordering system with Apple.Enrolled the college with an ETLA agreement with Adobe, saving thousands each year. Implemented and administer the Adobe Work-At-Home program to allow Faculty/Staff usage of Adobe products at home.Researched and advised multiple LRCCD campuses on MDM solution for the Mac products. Main point-of-contact for Jamf issues/questions. Show less

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  Intel Corporation

  Jun 2019 - Nov 2019

  Mac Support Engineer

  Jamf Administrator supporting over 2500 systems worldwide under the Macs@Intel program. Develop and maintain in-house applications. Manage Active Directory (AD) records and accounts. Provide level 3 support to incidents via ServiceNow. Track daily progress in Rally.

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  Ca' Momi Winery

  Nov 2019 - Aug 2020

  Information Technology Administrator

  Administrator for G-Suite, Adobe Admin account, Atlassian Jira, Office 365, Help Desk ticketing, Windows Hyper-V bare metal servers, Windows 2019 Server VMs, and VOIP systems. Manage assets, Veeam backups and replications, and IT budget. Administer Macs, iPhones, and other company communication devices.

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  Pacific Gas and Electric Company

  Aug 2020 - Jul 2021

  IT Mobile Product Specialist

  Administer rugged mobility devices by managing cybersecurity vulnerabilities via Tenable and Brinqa. Patching security issues via SCCM, Jamf, and Afaria. Utilize Microsoft assets to discover resolutions to security issues and push patches via SCCM and other related servers.

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  IBM

  Aug 2021 - Sept 2021

  Infrastructure Architect

  Serving as a Jamf Pro Admin responsible for the Jamf SaaS environment and macOS platform engineering. I'm a member of the Mac@Kyndryl engineering team, responsibile for the internal macOS deployment in support of Kyndryl.

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  Kyndryl

  Sept 2021 - now

  Senior Lead, Infrastructure/Cloud Architecture

  Jamf Admin for a SaaS environment and macOS platform with the Mac@Kyndryl Engineering team. Supporting over 16k Macs. InTune Admin for the PC@Kyndryl Engineering team for over 100k devices. Admin for the Mobile@Kyndryl Engineering team supporting over 60k iOS and Android devices. Test and validate virtual environments, such as VDI and VM images and support the infrastructure for the virtual environments. Provide L3 support for Help Desk and End Users for macOS and Windows platforms. Create and modify scripts for installs and for supporting MDM infrastructure. Test, validate, and promote updated 3rd party software for our App Store. Check for platform compatibility with in-house apps and modify code as required. Show less