Experience

• 

  Ibm

  May 2006 - Jun 2006

  Intern

  As part of my MBA internship, I did a Six-Sigma project on Incident Reduction in the area of SAP FICO for a large MNC.

• 

  Ibm india pvt. ltd.

  Jun 2007 - Jun 2011

  Senior sap sd consultant

  Was part of IBM support team for world's largest food and beverage company, Nestle. Mainly working on incident fixes.

• 

  Nestle s.a.

  Jul 2011 - Oct 2017

  Responsibilities:- Run SC leverage reviews in European markets to help business in improving CS KPI's by introducing New Functionalities/ processes.- Manage the portfolio of projects in Customer Service.- Provide SAP expertise to the business for their initiatives like OSA Role: Business Consulting & Leveraging GLOBE (One of world’s largest SAP implementation project - Nestlé worldwide Global Excellence project).Responsibilities:- Run projects for different European markets in areas like EDI & Co-Managed and Vendor Managed Inventory.- Run operational reviews to find area's where business can improve efficiency by leveraging GLOBE.- Run improvement projects in the Water's business focussing on Returnables ( Empty bottles, Crates and Pallets).

  • Business Solutions Specialist

    Apr 2014 - Oct 2017

  • Business Solutions Analyst

    Jul 2011 - Mar 2014
• 

  Roche

  Nov 2017 - now

  Design the end to end Service process architecture in SAP S/4 HANA Service for the Diagnostics Instruments. This includes case management and work order handling process in SFDC, Service Order, Service Confirmation, Integration with procurement for Spare Parts, Service Billing, Reporting and the management of Service Contracts.Roles & Responsibilities- Budget and Forecast management for IT resources.- Closely manage the key business stakeholders.- Work closely with the Commercial Enterprise Architects to build the future service process architecture.- Plan and execute the Fit to Standard / Fit to Template Workshops- Collaborate with the SAP Product team to influence the SAP S/4 HANA Product Roadmap. - Collaborate closely with the upstream CPQ (Conga) team, CRM (SalesForce Service Cloud and ServiceMax) team and other SAP teams to build the end-to-end after sales service Processes. Show less Provide consulting and global best practice solutions to manage the complete service management back office processes for the sales affiliates. This includes Service Billing, Spare Part Management and Service Reports in SAP.Roles & Responsibilities - Lead projects (IT) in the service management area for global functions and affiliates.- Manage offshore and onsite contractors for project and enhancement deliverables- Collaborate closely with the CRM (SalesForce Service Cloud and ServiceMax) team and other SAP teams to support the end-to-end after sales service Processes in SAP ECC. Show less

  • Senior Solutions Architect

    Sept 2024 - now

  • Lead Consultant

    Nov 2017 - Aug 2024