Experience

• 

  Latvian post

  Dec 1996 - Dec 2002

  Customer care

   To care about difficulties and escalated especially difficult to higher instances followed-up the process and reported customers about decisions Advise customers how to act in difficult situations Assisted colleagues and team members to achieve goals of the company Cooperated with the training department and took responsibilities of some specific trainings

• 

  Gourmet growing ltd

  Jan 2009 - Sept 2009

  Receptionist

   General day to day telephone interaction with customers Preparation of files Collected and organized stock information  Preparation of all summaries, analysis, bank reconciliations

• 

  Convergys

  Mar 2015 - Sept 2016

  Support professional

   Provide effective and efficient first-line technical support for basic or routine incoming service inquiries Deliver timely, accurate customer support with a high degree of customer service satisfaction Document customer interactions with accurate call logging Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks

• 

  Paypal

  Sept 2016 - now

  • Risk Investigator

    Jan 2021 - now

  • Fraud Prevention Officer

    Apr 2019 - now

  • Consumer Risk Appeals

    Oct 2017 - now

  • Customer Solutions Specialist

    Sept 2016 - Oct 2017