Pablo Gonzalez Engler

Experience

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  Ellel Ministries International

  Jul 2008 - Sept 2010

  DevOps and Linux Administrator

  Managed and developed robust systems to support the Ruby on Rails in-house development team. By building isolated network structures, implementing advanced tools, and maintaining server integrity, I ensured smooth development operations and enhanced system reliability. Additionally, I contributed to marketing and design initiatives, leveraging my diverse technical and creative skill set.- System Administration: Administered Linux-based environments, including network and server management.- Development Tools: Implemented SVN repositories, SSL certificates, and Redmine for project and help desk management.- Web Development: Created solutions with jQuery, HTML, CSS, Bash, and MySQL.- Network Security: Built standalone firewalls and VPN connections to secure developer environments.- Marketing and SEO: Conducted email campaigns, optimized search engines, and developed graphic designs using Photoshop and open-source tools.- Administered and built the Linux-based environment supporting the Ruby on Rails in-house development team.- Created and maintained an isolated network structure for developers.- Built and set up standalone firewalls and VPN connections for external developers.- Managed SVN repositories and SSL certificate creation and management.- Implemented Redmine for development management and staff help desk operations.- Developed using jQuery, HTML, CSS, Bash, and MySQL.- Conducted email marketing and SEO, alongside graphic design using Photoshop, GIMP, Inkscape, and InDesign. Show less

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  THE BRIDGE AT PIERREPONT LIMITED

  Sept 2010 - Oct 2011

  Hotel Manager

  At The Bridge at Pierrepont, I successfully revitalized operations, improving guest services and turning the hotel profitable for the first time in five years. My role encompassed managing staff across multiple departments, addressing customer concerns, and overseeing IT infrastructure upgrades to enhance operational efficiency.- Hospitality Management: Streamlined operations across house, restaurant, and cafe teams.- IT Systems Leadership: Upgraded IT infrastructure, including backup systems, VPN access, and public WiFi deployment.- Customer Service: Improved guest experiences by addressing complaints and optimizing service delivery.- Financial Performance: Collaborated on strategies to achieve profitability after years of financial challenges.- Team Leadership: Managed and motivated diverse staff to meet organizational goals.- Improved service and efficiency for guests by addressing customer complaints and managing staff across house, restaurant, and cafe operations.- Successfully turned the hotel profitable for the first time in five years, within my first year as manager.- Managed IT infrastructure, including IP phones, and implemented extensive system improvements: Show less

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  Ellel Ministries

  Oct 2011 - May 2013

  Head of Information Technology Department

  Successfully designed and implemented a robust network infrastructure supporting both on-site and remote users. By leading IT projects, migrating systems to G Suite, and implementing advanced backup and firewall solutions, I ensured operational excellence and enhanced productivity across departments. My role encompassed overseeing physical networks, managing complex server environments, and deploying innovative IT strategies to meet organizational goals.- Network Infrastructure Design: Built and maintained a large physical network spanning multiple buildings.- System Migration: Led the migration to G Suite with a comprehensive training and adoption plan.- Project Leadership: Managed IT projects, including WAN load balancing, VLAN deployment, and server management.- Server Administration: Oversaw a diverse server environment, including WS2k8R2, Exchange, Debian, and OpenStack.- Backup and Security: Implemented nightly online backup systems and adaptive firewall solutions.- Team Collaboration: Worked across departments to align IT strategies with organizational needs.- Designed, implemented, and maintained a network for 40 on-site and 280+ remote users, leading multiple IT projects.- Migrated all users to G Suite (formerly Google Apps) with a comprehensive training and migration plan.- Managed a large physical network spanning multiple buildings, including web development teams and a publishing house (Sovereign World LTD).- Developed a new network backbone, including overseeing related building work.- Implemented nightly online backup systems, imaging, deployment, and adaptive firewalls.- Set up WAN load balancing across three ADSL lines and deployed VLANs across all network switches.- Installed LTSP for 30 thin clients hosted on an OpenStack Cloud, running on 4 Dell servers.- Managed 8 servers, including WS2k8R2, Exchange, Debian, pfSense, Asterisk, OpenStack, and FOG. Show less

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  ClarifyD8A

  May 2013 - Feb 2014

  FileMaker Developer

  Cntributed to the creation of a robust ERP system used by over 300 users. My work focused on leveraging FileMaker's capabilities alongside HTML and MySQL to develop efficient data systems, including mobile counterparts for iPad and iPhone. This role emphasized innovation and efficiency through custom scripting and seamless integration of advanced web technologies.- ERP Development: Designed and developed ERP systems for large-scale deployment.- Custom Scripting: Utilized parameter-fed custom functions to enhance system flexibility and efficiency.- Data Integration: Integrated FileMaker with HTML and MySQL for comprehensive data management.- Mobile Development: Created iPad and iPhone counterparts for ERP systems.- Web Technologies: Implemented advanced JavaScript menus, pop-ups, and interactive features using web viewers.- Team Collaboration: Worked as part of a skilled development team to deliver impactful solutions.- Collaborated in the development of a fully-fledged ERP system for 300+ users.- Designed and implemented web viewers for data display and input, utilizing JavaScript pop-ups and menus.- Integrated heavy HTML with FileMaker and MySQL queries for seamless data interaction.- Developed iPad and iPhone counterparts to complement the ERP system.- Adopted a non-standard scripting approach using parameter-fed custom functions, enhancing system efficiency and flexibility. Show less

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  Leaner Logistics Ltd

  Feb 2014 - Sept 2015

  IT Project Developer

  Specialized in managing technological solutions for a diverse client base while leading critical IT infrastructure projects. My work focused on designing and implementing innovative systems to enhance efficiency and drive significant cost savings. By leveraging advanced analytics and maintaining robust network systems, I ensured seamless operations and compliance with industry standards.- Managed accounts for 30+ clients purchasing technological solutions.- Led an IT support team of 4, overseeing network infrastructure for 60 office users and 350+ remote staff.- Operated and fortified a complex environment with Vodafone MDM, multiple servers (WS2k8R2, Hyper-V, CentOS), firewalls, and fiber switches.- Acted as Data Controller, achieving ISO 27001 and Achilles certifications with zero incidents.- Utilized Lavastorm Analytics to create and automate critical business reports, integrating data from local and internet databases.- Designed and implemented a large SaaS MIS with a BI component and Android counterpart, eliminating data segregation issues.- Introduced OS software solutions, saving over £250k in the first year.- Identified and integrated new technologies to enhance company and SaaS operations. Show less

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  Mstar Solutions Limited

  Mar 2015 - Jan 2019

  Founder and Chief Technologist

  Drove the creation and growth of a thriving business by combining strategic leadership with hands-on management. My role encompassed building and leading teams, cultivating a diverse client portfolio, and delivering innovative solutions for private companies, financial institutions, the hospitality sector, and government entities. By balancing client engagement, marketing strategy, and operational execution, I achieved substantial business growth and consistently delivered exceptional results.- Recruited and managed teams, delivering results for 20+ clients, including government and private sectors.- Drove over £150k revenue in year one, doubling it in year two.- Developed marketing strategies and advised clients on procurement.- Acted as the primary liaison, ensuring alignment with business goals and successful delivery.- Expanded portfolios across industries, including finance, hospitality, and government.- Collaborated with design houses and sourced creative partners to meet client needs. Show less

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  Swoogo

  Apr 2019 - Aug 2022

  Responsible for driving the development and launch of critical platform enhancements, focusing on improving user experience and addressing client needs. This role involved strategic planning, cross-functional collaboration, and delivering impactful results that supported both business objectives and client satisfaction.- Transitioned into Product Management, driving the development of platform enhancements (e.g., chat, analytics, and mobile features).- Created and executed a 12-month roadmap to prioritize initiatives and customer feedback.- Led cross-functional teams to deliver product launches and improve usability.- Acted as a key representative in strategic account upgrades and renewals, ensuring alignment with client needs.- Built and managed the Account Management team, overseeing 200+ client accounts.- Transitioned into Product Management, gaining a deep understanding of event organizer needs.- Researched, launched, and supported major platform enhancements (e.g., chat, analytics, and mobile).- Created a 12-month roadmap to prioritize initiatives and customer feedback.- Implemented processes for aligning work with strategic goals and user insights.- Led cross-functional teams to deliver product launches and drive client success. Show less Focused on cultivating strong client relationships, managing and expanding a portfolio of key accounts, and ensuring the delivery of value-driven solutions. My leadership involved strategic planning, collaboration with stakeholders, and spearheading initiatives to align client goals with company offerings, resulting in enhanced customer satisfaction and business growth.- Built and maintained active and effective relationships with key customer stakeholders.- Managed and expanded the portfolio of large accounts.- Identified areas where we could create more business value for clients.- Conducted presentations, prepared renewal quotes, profit strategies, and proposals, and led negotiations with client stakeholders.- Ensured the commitment of customer stakeholders and promoted the delivery of agreed-upon processes.- Managed accounts and customers for ongoing engagements, supporting both growth and customer satisfaction.- Participated in developing account plans for clients, detailing necessary relationships, opportunities, expected revenue, competitive analysis, and areas of improvement.- Coordinated and led new offerings while collaborating with strategic partners as needed.- Built and managed the Account Management team, overseeing 200+ client accounts.- Implemented processes for aligning client management with organizational goals, improving retention and satisfaction.- Acted as a strategic advisor to key accounts, ensuring the successful delivery of platform solutions. Show less

  • Product Manager

    Jun 2021 - Aug 2022

  • Senior Strategic Account Manager

    Apr 2019 - Jun 2021
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  BW Events Tech

  Aug 2022 - Jan 2024

  Product and Solutions Architect

  Demonstrated expertise in managing and integrating complex event technologies to deliver seamless and innovative experiences for global enterprise-level clients. My role focused on bridging technical solutions with client strategies, ensuring both operational excellence and impactful outcomes for their events.- Managed all technical components for virtual and live events, including consultation, planning, and execution for global enterprise-level clients.- Oversaw event configuration, digital asset implementation, third-party integrations, and custom reporting.- Led evaluations, onboarding, and maintenance of event technology platforms.- Acted as Technical Architect Manager for multiple Fortune 500 clients.- Developed and executed strategies for event tool design and implementation, aligning with client KPIs and compliance requirements.- Built project plans and managed vendor relationships to ensure seamless execution. Show less

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  Zephyr Events

  Jan 2024 - now

  Partnerships & Solutions

  My expertise lies in developing transformative software products and event technology solutions that elevate user experiences while providing customized professional services to address unique client requirements. By seamlessly integrating product design and development processes, I work collaboratively with clients and cross-functional teams to translate innovative ideas into reality, ensuring flawless execution from inception to completion.- Designed and implemented bespoke technical applications and integrations for events.- Developed custom solutions addressing unique client needs, enhancing event experiences.- Collaborated with diverse stakeholders to ensure successful project outcomes. Show less