Deep Enrich
Arun Kumar R
Customer Support Engineer
552 followers
Bengaluru, Karnataka, India
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About me
Certified Scrum Master | ITIL V3 | Contact Center Technology | Aspect UnifiedIP 7.x | Genesys
Education
Annamalai University
2008 - 2010Bachelor of Science Information TechnologyMurugappa Polytechnic College
2004 - 2007Diploma Computer Engineering
Experience
Baytalkitec Pvt. Ltd.
May 2007 - Jul 2007Customer Support EngineerCS Infocomm Pvt Ltd.
Sept 2007 - Apr 2008Project Engineer
Wipro
May 2008 - Oct 2010Engineer - Voice SupportProject: GE Capital Business Process Management Services Private Limited.Role: Technical Lead (On-Site Support).
Aspect Software
Oct 2010 - Oct 2013Professional Services Consultant
Novac Technology Solutions
Dec 2013 - Nov 2016Technical Manager
DishTV
Dec 2016 - Apr 2018Assistant Manager - VoiceAspect Software
May 2018 - Dec 2019Technical Lead
American Express
Jan 2020 - nowEngineer - Site Reliability Engineering
Licenses & Certifications
ITIL V3 Foundation Certification
EXIN
Microsoft Certified Professional
Microsoft
Aspect Certified Technology Specialist
Aspect SoftwareAug 2013- View certificate
Certified ScrumMaster® (CSM®)
Scrum AllianceFeb 2024
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