Shailesh Kamble

Experience

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  VCustomer

  Jul 2005 - Jul 2006

  Technical Support Engineer

  • Worked for the process LINKSYS-A division of CISCO internationals. • Job included troubleshooting of wired and wireless devices like routers, network adapters, and speciality products(Cameras, media adapters, print servers, etc). • Provide online support for installation and troubleshooting of the Linksys products,

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  Electronic Data Systems

  Jul 2006 - Jul 2007

  Sr Technical Support Officer

  • Tracking the weekly and monthly CSI reports of team members and forwarding those the Client Delivery Executive, Application Delivery Program Manager, Contractor for Molson and Coors and the supervisor. • Communicating with the employees to get the daily CSI feedback and forwarding suggestions to the team to improve the CSI scores. • Handling calls for the three processes and assist the employees with their process related issues • Issues include severity 1 calls, computer hardware and software related issues, connectivity and VPN issues. Additional Roles and Responsibilities :Handled three processes Cbl, Cbc, and Molson of Molson & Coors and worked as a SPOC for Molson. Show less

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  Symantec

  Jul 2007 - Jun 2015

  Sr Technical Support Engineer for Enterprise Vault

  Responsibilities: Part of the technical support team to provide support for global clients of Symantec products. In the tenure worked with different teams for Backup Exec, Continuous Protection Server(CPS), Symantec System Recovery and Enterprise Vault. Tasks: Worked as L3 support (Second Highest level of support tier) Engineer and Handle all technical/business escalations of APJ/EMEA/US based essential & Business Critical customers & partners.Engaged and delivered resolution for high visibility hot listed / management escalation cases.Contributor to internal knowledge database through the creation, editing & publishing technical article.Worked as support POC for engineering access where we validate the defects, known issues & product enhancement before & after of product release.Troubleshooting on storage device (EMC Centera, NETAPP, Celera, Hitachi, etc) that save archived data physically. Implementing Backup and Restore Strategies for all supported flavors of Windows Serves, Exchange Servers, SQL Server, UNIX servers, Share Point servers. Support/Configuration on backup storage devices on SCSI, Fibre Channel and on iSCSI, LTO drives Handling Tape devices over the SAN, Netapp, and EMC Centera. Provide In depth Backup and restore strategies primarily for disaster recovery scenarios for Windows Servers Additional Roles and Responsibilities• Training the new hires on VERITAS Products and with the process flow. Conduct a 4-5-week training. Conducted training for 14 Batches. • Take interviews as a part of the recruitment team as per the Organizational needs• Active member of the Tiger team, specially designed to cater cases for the enterprise customers at crunch situations to cater high case volume. Show less

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  ASG Group

  Jun 2015 - Dec 2018

  Senior System Engineer

  Responsible for working on Projects and Operations for clients of ASG. Senior level system administration to maintain and support Windows Infrastructure, Microsoft Exchange office 365, Backup and archiving on VMware environment on SAN storage.Hands on experience on Cloud product - Enterprise Vault.Cloud. Migrated archived OnPrem data to Cloud. Extracted File data from EMC Centera and Celerra storage to migrate the data to AWS.Operations:• Manage VMware, Storage, Backup and Archiving components. • Administered and managed Windows Server environment and Active Directory components• Monitor and maintain Symantec Enterprise Vault, HP data protector, VERITAS Backup Exec, NetBackup, EMC Avamar, Data Domain, Dell EMC Storage Arrays, NetApp, HP MSA Storage and Enterprise Vault.Cloud.• Allocate storage to servers from NetApp and EMC Storage arrays. Capacity and media management. • Maintain and manage the Physical tape libraries and Virtual Tape Library (VTL). • Document the architecture and all procedures; prepare guidelines for other teams working with the platform. Show less

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  Espire infolabs

  Jun 2015 - Aug 2017

  Project Lead

  Maintained the internal IT infrastructure of Espire and led projects for Espire clients in IT solutions implementation. Setup new site for Espire Infolabs in Pune. Shortlisted office setups in Pune, prepared a 5-year expenditure plan, Negotiated the costs and worked with the team to install the IT infrastructure and Admin related tasks for the new premises

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  Larsen & Toubro Infotech Ltd (LTI)

  Dec 2018 - Jun 2019

  Technical Lead

  Senior level system administration for enterprise environment spread across APAC, Europe and US region.Responsible to maintain and support Windows Infrastructure, Microsoft Exchange 2013 and office 365, Backup and archiving on VMware environment on SAN storage.Operations:• Built, managed and maintained virtual machines for production and UAT. • Create and troubleshoot DNS zones, Active Directory, DHCP, Print Server and Active directory components• Manage and maintain Exchange servers, DAG, Troubleshoot Exchange Mailflow and queues. • Quarterly patching of all production and test servers using SCCM• Upgrade ESX hosts, troubleshoot VMWare issues. • Monitor and troubleshoot Enterprise Vault archiving and Avamar backups• Update the risk register with the risks identified in the environment and propose solution to mitigate the risks.• Document the procedural workflow and implement change following the ITIL framework. Show less

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  Hewlett Packard Enterprise

  Aug 2019 - Mar 2021

  Senior System Engineer

  Based at the client site for BAU and Project work to manage Private Cloud IT Infrastructure for a high profile South Australian Government client. * Planned and upgraded the VMware infrastructure of 20 ESXi servers to version 6.7.* Upgraded the HPE blade infrastructure firmware of the ESXi servers and the Physical windows servers.* Configured 4 node Microsoft file cluster and 5 node file cluster and updating file server cluster dependencies as per best practices. * Capacity management of 3 tier storage of HPE 3PAR* Planned, installed and configured backup software in a secured environment. Show less

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  NEC Australia

  Mar 2021 - now

  Senior Consultant