Kumar Lakshminarayanan

Customer Service

967 followers

Chennai, Tamil Nadu, India

Connect with Kumar Lakshminarayanan to Send Message

Connect

Connect with Kumar Lakshminarayanan to Send Message

Connect

Timeline
About me
Principal Online Content Specialist at Gen™ (previously called NortonLifeLock) | CSM | Prince 2 | Project Management | Localisation | Analytics
Education
- Bharathiyar College of Engineering and Technology, Karaikal (Affiliated to Pondicherry University)
  2001 - 2005
  B.Tech Electronics and Communication Engineering
  Activities and Societies: Decoration Committee - for Symposium, Hospitality committee, Editorial Board for College magazine, Organizing member for College symposium
- GRT Mahalakshmi Vidhyalaya Matriculation Higher Secondary School
  1999 - 2001
  Higher Secondary Maths, physics, Chemistry, computer science
  Activities and Societies: Road Safety Patrol
- Padma Seshadri Bala Bhavan Senior Secondary School
  1988 - 1999
  Senior Secondary
  Activities and Societies: National Cadet Corps, Road Safety Patrol
- Oxford Brookes University
  2006 - 2008
  M.Sc Mobile and High Speed Telecom Networks
  Activities and Societies: Secretary of the Oxford Brookes Indian Society (2006-2007)
- Simon Fraser University
  2005 - 2006
  Certification in technical writing Professional, Technical, Business, and Scientific Writing
Experience
- ARGOS Limited
  Nov 2006 - May 2008
  Customer Service
- Sanraa Media Limited
  Sept 2008 - Dec 2009
  System Administrator
- Triumph India Software Services Pvt Ltd
  Dec 2009 - Nov 2011
  Information Developer
  Working for one of Triumph's clients - Motorola Electronics India Limited as Information Developer.
- NortonLifeLock
  Nov 2011 - Oct 2023
  Localization · Project Management · Search Engine Optimization (SEO) · Jira · Editing · Technical Documentation · Salesforce.com, Business Analytics
  - Senior Knowledge Engineer
    Jul 2016 - Oct 2023
  - Knowledge Engineer
    Jul 2014 - Jul 2016
  - Associate Knowledge Engineer
    Nov 2011 - Jul 2014
- Gen
  Nov 2022 - now
  Localization · Project Management · Confluence · Jira · Editing · Technical Documentation · Salesforce.com · Business Analytics
  - Principal Online Content Specalist
    Oct 2023 - now
  - Senior Knowledge Engineer
    Nov 2022 - Oct 2023
Licenses & Certifications
- Competent Leader
  Toastmasters International
- Harvard ManageMentor - Decision Making
  Harvard Business Publishing
  Aug 2022
  View certificate
- UX Foundations: Content Strategy
  LinkedIn
  Jun 2019
  View certificate
- Certified Scrum Master
  Scrum Alliance
  Sept 2014
- Prince2 Foundation Certificate in Project Management
  AXELOS Global Best Practice
  Dec 2015
- Harvard ManageMentor - Global Collaboration
  Harvard Business Publishing
  Nov 2022
  View certificate
- Harvard ManageMentor - Digital Intelligence
  Harvard Business Publishing
  Aug 2022
  View certificate
- Learning Infographic Design
  LinkedIn
  Jun 2019
  View certificate
- Prince2 Practitioner Certificate in Project Management
  AXELOS Global Best Practice
  Dec 2015
- UX Foundations: Information Architecture
  LinkedIn
  Jun 2019
  View certificate
Honors & Awards
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Passion & Focus Symantec Nov 2019
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Integrity & Accountability Symantec Jan 2019
- Awarded to Kumar Lakshminarayanan
  Level 2 WOW Award - Winning through Focused & Collaborative Teams Symantec Nov 2018
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Openness & Collaboration Symantec Oct 2018
- Awarded to Kumar Lakshminarayanan
  Level 3 WOW Award - Winning through Focused & Collaborative Teams Symantec Oct 2018
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Agility & Boldness Symantec Aug 2018
- Awarded to Kumar Lakshminarayanan
  Level 2 WOW Award - Winning through Focused & Collaborative Teams Symantec Oct 2017
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Passion & Focus Symantec Sep 2017
- Awarded to Kumar Lakshminarayanan
  Level 1 WOW Award - Openness & Collaboration Symantec Jun 2017
- Awarded to Kumar Lakshminarayanan
  Level 2 WOW Award - Extraordinary Customer Impact / Outcome Symantec Aug 2016
- Awarded to Kumar Lakshminarayanan
  Level 2 WOW Award - Winning through Focused & Collaborative Teams Symantec Aug 2016
- Awarded to Kumar Lakshminarayanan
  Level 2 Applause Award for Customer Driven Symantec Aug 2015
- Awarded to Kumar Lakshminarayanan
  Level 2 Applause Award for Trust Symantec Mar 2015
- Awarded to Kumar Lakshminarayanan
  Level 2 Applause Award for Action Symantec Oct 2014
- Awarded to Kumar Lakshminarayanan
  Level 4 Applause Award for Innovation Symantec May 2013
Volunteer Experience
- Coordinator of Volunteers
  Issued by Gen on Apr 2018
  Associated with Kumar Lakshminarayanan
- Symantec Engage (CSR)
  Issued by Symantec on May 2016
  Associated with Kumar Lakshminarayanan
- Emergency Preparedness Coordinator
  Issued by Norton LifeLock on Apr 2015
  Associated with Kumar Lakshminarayanan