Scott Brown

Experience

• 

  Roberts Technology Group Inc.

  Aug 1994 - Aug 2002

  Sales Rep

  Started as a Service Technician and progressed to a Sales Representative responsible for all facets of sales in Ontario & the Montreal area.

• 

  Linfo Systems Inc.

  Aug 2002 - Dec 2007

  Regional Sales Manager

  Linfo Systems is a distributor/reseller of automatic packaging machinery. Started as a Sales Representative and progressed to an Area Manager.

• 

  Shortreed Paper Inc.

  Dec 2007 - Jan 2010

  Territory Manager - Sales

  Shortreed Paper is a wholesale distributor of sanitation supplies and both paper and plastic packaging for the industrial and food services industries.

• 

  Westlake Industries Inc.

  Feb 2011 - May 2011

  IT Technical Support Technician & Analyst (Work Placement)

  Westlake Industries provides national and global clients with pipe fabrication services for their industrial applications

• 

  RDM Corporation

  Jun 2011 - Jul 2011

  Network Analyst
• 

  Sun Life

  Jul 2011 - now

  Incident queue - Solving Operational Technical issues - Communicating and working closely with Clients to diagnose and resolve their issues, Troubleshooting various server/application issues, Outages, file restores, performance issues. etc...Request queue - Server Builds/Upgrades, Software deploys, File shares/ftp (DFS) configurations and Data migrations, Audit issues, Back-up issues (IBM TSM), Team Lead for Operation Intake - Assigning Client requests to the Team using ServiceNow, HP Asset Manager and Service Manager software. Mentoring and training Team members. Special projects - Data Centre move, Software installs/upgrades, Training of new Colleagues/Mentoring, Server Migrations (P2P & P2V), File Server Migrations, Domain Migrations, Data Migrations, Disaster Recovery exercises, Others that can not be discussed due to confidentially. Tracking & Reporting issues, trends, problems etc... for Mgmt.Ordering and Configuring/Upgrading serversSecurity and "Zero Day" patchingBuilding/Troubleshooting Physical/Virtual Servers & Multi-Node ClustersBuilding/Troubleshooting Virtual Servers using VMware (using vCenter, vSphere & vRops).Daily interaction and collaboration with other IT Teams and SLF Businesses. Show less

  • Director Hosting Services Portfolio Delivery

    Jan 2024 - now

  • Manager Windows Server Support

    Jul 2021 - Jan 2024

  • Senior Windows System Analyst

    Apr 2019 - Jul 2021

  • Windows System Analyst, Server Support

    Aug 2014 - Jul 2019

  • Data Centre Services

    Jul 2011 - Aug 2014