Muhammad Fandi Bin Mohamed Nordin

Experience

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  Hewlett-Packard

  Jan 2011 - May 2012

  Field Service Engineer

  • Site lead for National Heritage Board• Liasing with Agency IT department for project and rollout• Delegation of cases and requests to team members for smooth operations• Working with system Administrator and Network engineer for Server and network issues• Provide 2nd & 3rd level support to end-user, troubleshooting issues applications, hardware and networks.• Updating of service request and cases• Preparing clearance form for outgoing users for logistic to collect the machines• Liase with SCCM for software and patches rollout.• supporting SOE & Legacy environment in MOM to all VIP and Standard users.• Provide 2nd & 3rd level support to end-user, troubleshooting issues applications, hardware and networks. • Escalate incident ticket to relevant parties to support if necessary.• Manage projects assigned by AOM.• Experience in Queue management and support IMAC and Incident case.• Experienced in handling big project (eg. Mass Upgrading of laptops,mass imaging of laptops/desktop in time stipulated. • Experienced in Application Configuration Test (ACT) project. Show less

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  IT CAN Pte Ltd

  May 2012 - Jul 2015

  Desktop System Engineer / Site Lead

  • Support End user IT issues• Tracking user request for new purchases• Liase with Procurement department for IT CAPEX • Liasing with Vendors department for project and rollout• Liasing with other owners/clients for IT services and projects• Working with system Administrator and Network engineer for Server and network issues• Provide 2nd & 3rd level support to end-user, troubleshooting issues applications, hardware and networks.• Updating of service request and cases• Deployment projects for windows 7 and Symantec Endpoint Protection rollout• Managing SCCM (deploy software, windows OS)• Liasing with Internet service provider for new network applications• Track asset inventory for computer.• Software installation via SCCMOverseas Assisgnment (Indonesia) (Project)• Managing overseas site for 1st and 2nd level support• Liasing with vendor for Video conferencing system and configuration• Onsite troubleshooting• Managing local IT assistant for reports and issues log• Manage Active Directory• Managing File and printer sharing• Asset tagging and inventory check• UAT test for software and application connecting to Singapore site Show less

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  Wine Culture Pte Ltd

  Jul 2015 - Oct 2017

  IT Executive

  • Support End user IT issues• Tracking user request for new purchases• Liasing with Vendors department for project and rollout• Liasing with other vendors for IT services and projects• Provide 2nd & 3rd level support to end-user, troubleshooting issues applications, hardware and networks.• Updating of service request and cases• Liasing with Internet service provider for new network applications• Track asset inventory for computer.• Maintaining Microsoft Navision 2015 for inventory and POS for retail• 1st Level support for POS for Restaurants• Configuring Wireless Networks for buildings• Managing Microsoft Office 365 and exchange server• Working with IT Service Provider for server management and Active directory• Website Management and Design• Printer Management• Setting up of wireless access points and routers• CCTV surveillance management Show less

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  NTT Ltd.

  Oct 2017 - Jan 2021

  MS Services Engineer

  • Support End user IT issues• Tracking user request for new purchases• Asset Management and budget control• Liasing with Vendors department for project and rollout• Working with system Administrator and Network engineer for Server and network issues• Provide 2nd & 3rd level support to end-user, troubleshooting issues applications, hardware and networks.• Deployment projects for windows 10 and Symantec Endpoint Protection rollout• Managing SCCM (deploy software, windows OS patching)• Liasing with Internet service provider for new network applications• Track asset inventory for computer.• Microsoft Sharepoint management• Workplace transformation project• Active Directory user and Computer management• Offsite support for various client plants• Workstation Imaging• Telephony support for ip phone• Fuji Xerox Ysoft Print management• IT procurement administration Exchange Online Migration support Show less

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  Principle One

  Jan 2021 - now

  Senior Technology Specialist