Claudia Antonacci, RN, MScN

Experience

• 

  DBS Fitness Centre

  Jan 2015 - Jan 2016

  Customer Service Representative

  Responsibilities:• Preparation of contracts for clients• Attract potential customers by answering product and service questions (by phone +email); suggesting information about other products and services• Use of Excel to manage client database

• 

  MEDISCA

  Nov 2016 - Apr 2018

  • Inspect and test APIs (Active pharmaceutical ingredients), non-APIs, nutraceuticals, and devices • Use of FTIR (Fourier-transform infrared spectroscopy) to determine ID• Ensure operations adhere to cGMP (current good manufacturing process) regulations• Based on results, accept or reject materials Responsibilities:• Support the Sales team with their customers’ requests• Place orders for customers in Syspro and print packing slip for shipping• Follow up on shipping or FedEx discrepancies• Record all customer complaints and follow up with the Quality control department• Communicate with Technical Support department for compounding inquiries• Produced the training manual for future customer service representatives

  • Quality Control Inspector

    Nov 2017 - Apr 2018

  • Customer Service Representative

    Nov 2016 - Nov 2017
• 

  CIUSSS de l'Ouest-de-l'Île-de-Montréal

  Jun 2021 - now

  Infirmière Clinicienne équipe A.C.T
• 

  Alio Health Services, a Calian company

  Feb 2024 - now

  Independent Nurse Contractor