Nicole Begnal Gooding, MBA, PMP

Experience

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  Tufts Health Plan

  May 2014 - Mar 2016

  Claims Department Intern

  • Designed an “Easy-to-Read” guide to help Medicare members understand their monthly Explanation of Benefits letter.• Attended monthly meetings to converse and decide how the department can increase efficiency and accuracy.• Worked in Diamond Core Processing to deny, hold and approve approximately 200 medical claims daily sent in by contracted physicians.• Requested over 100 medical records from hospitals to review and ensure patients were not prematurely discharged.

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  University of South Carolina

  Aug 2014 - Dec 2015

  Peer Caller

  • Targeted and reached out to at-risk students and referred to appropriate resources offered by the office.• Managed student, parent and faculty requests while appropriately handling confidential information.• Took part in biweekly meetings to establish necessary improvements in contacting students and relaying information.

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  South Carolina Department of Administration

  Sept 2016 - Apr 2017

  Business Analyst Intern

  • Generated reports on Microsoft Excel and SAP BusinessObjects for 70 different state agencies.• Analyzed costing and pricing information to further conclude patterns and improvements in government spending. • Communicated with government offices and provide necessary reports when requested.

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  National Grid

  Jun 2017 - Sept 2021

  • Managed schedules and forecasts for an $12 million natural gas construction project portfolio including transmission regulator replacements, distribution reinforcements and cured-in-place liners.• Responsible for the high-pressure services program, a company mandated program with 449 abandonments to be remediated.• Directed a team to create processes for providing iPads to field contractors including distribution, account creation and contract language. • Created a “Lessons Learned” template and procedure with a team to document experiences and share with future projects.• Lead the department’s 2020 annual employee engagement survey initiative, which consists of analyzing survey results for over 400 employees and implementing actions with senior leadership.• Worked with construction supervisors and the Field Innovation team to utilize new technology on projects such as the Kleiss System and draw-down compressors.• Acted as the Communications Chair for NewNet, sending weekly communications to ERG members to promote I&D initiatives and encourage participation in upcoming events. Show less • Participated in National Grid’s Graduate Development Program, an eight-week training which provided an overview of the utility industry as well as the company’s history and core values.• Completed monthly and annual reports to showcase the entire New England project portfolio and its overall RAG status.• Assisted Project Managers in conducting meetings, scribing minutes, and producing cost forecasts and schedules.• Created and updated the departmental business continuity plan to ensure stability when normal business operations are interrupted. Leads annual departmental meetings to test the awareness and functionality of the plan.• Presented findings from the Lessons Learned from the Manchester-Crary St catastrophic failure to the Gas Leadership team.• Worked in dispatch during the seven-month work continuation event to deploy field employees to leaks and coordinate Grade 1 leak repairs and notifications. Show less

  • Project Manager

    Oct 2018 - Sept 2021

  • Associate Project Manager

    Jun 2017 - Oct 2018
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  Goulston & Storrs

  Sept 2021 - Jul 2022

  PMO Specialist

  • Leads all project post-mortem meetings at the completion of IT projects. Created Lessons Learned log in Asana to analyze successes and areas for improvement at the portfolio level.• Interviewed different business operations groups to understand what the team is working on and areas for efficiency.• Owned project management process documentation and made revisions based on practicality. • Accountable for weekly portfolio meetings with IT and Finance teams to inform stakeholders of project progress and blockers.• Responsible for onboarding sessions and check-ins with project managers to ensure project processes and standards are met. Show less

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  Rhode Island Energy

  Jul 2022 - now

  • Leads an internal team to compile and negotiate the company’s annual electric distribution Infrastructure, Safety and Reliability filing to seek recovery of capital and operational expenses.• Testifies on behalf of the company in several different dockets related to electric distribution investments.• Tracks safety, reliability and financial reporting metrics for internal performance meetings and external compliance reports.• Manages the annual election distribution capital portfolio of approximately $130 million.• Serves as the President of POWER (Professional Opportunities for Women in Energy Realized), one of the Company’s Business Resource Groups. Show less

  • ISR Manager

    Aug 2022 - now

  • Project Manager

    Jul 2022 - Aug 2022