Christopher D. O'Brien, LFACHE

Experience

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  Children's National Medical Center

  Jan 1995 - Jul 2005

  • Maintained budget compliance across 6 Centers of Excellence producing $600M in hospital and $135M in professional revenue while attaining 4% positive revenue variance. • Restructured call center operations and leadership, decreasing abandoned calls by 10%. • Slashed registration denials by 15% and increased time-of-service cash collection by 20%. • Improved referrals by 50% through implementation of internal referral clinic. • Significantly increased patient access to multi-specialty clinics by reducing wait time for new patient appointments. • Created “Magic of Children’s” initiative, focusing on recruitment of high talent staff. Show less

  • Executive Director

    Jan 1998 - Jul 2005

  • Practice Plan Administrator

    Jan 1995 - Jan 1998
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  CodeRyte (now 3M)

  Nov 2005 - Jun 2008

  Account Executive

  • Developed and executed client account strategies for suite of products that enhanced workflow, revenue cycles, compliance, and medical record throughput for healthcare and medical organizations.

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  Virginia Hospital Center

  Jan 2008 - Jan 2015

  • Played key role in setting up new primary care practices in Old Town Alexandria and Tysons Corner and Cardiology and Gynecologic Oncology surgery practices, creating new revenue stream. • Boosted payment rates by 22% through negotiation of new managed care contract with CareFirst. • Recruited 4 new cardiologists and oversaw credentialing and provider enrollment; built out core space with hospital-based cardiac lab in record time of 5-weeks within $700K budget.• Managed revenue cycle process to below benchmark of 28 days in accounts receivable. • Developed and implemented resource-based relative value RVU compensation plan. Show less • Laid foundation for growth in net patient revenue from $3.4M to $29.3M and patient encounters from 17K to 188K over 7 years by effectively leading initiatives to improve quality and patient satisfaction. • Expanded operations from 12 MD’s in 7 specialties to 130 providers across 8 primary care locations, 8 surgical sub specialties in 11 locations, 11 medical specialties, and 24/7 urgent care center in 5 years. • Led integration of physician group with hospital to improve quality, lower costs, and decrease length of stays.• Developed transparent culture based on trust between providers and administration. • Led accreditation process for 2 Centers of Excellence in Bariatric Surgery and Wound Healing and Hyperbaric Medicine. • Served as member of Executive Leadership Team that positioned group as a Truven Top 100 Hospitals for 3 consecutive years leading to selection into Mayo Clinic Care Network. Show less

  • Senior Vice President, Physician Services

    Jan 2014 - Jan 2015

  • Vice President, Physician Services

    Jan 2008 - Jan 2014
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  Holy Cross Germantown Hospital

  Nov 2016 - Sept 2022

  Vice President, Program Development

  Managed overall growth of inpatient and outpatient volume and established a culture of service for physicians and patients.Oversaw Patient Relations and Guest Services and Patient Centered Care Experience.Led initiative to improve Likely to Recommend the hospital by 42% by ensuring clinical staff rounded on each patient every hour vs. every 2-3 hours.