Ajay Jaiswal

Experience

• 

  Future Group - Pantaloon Retail India Limited

  Jun 2005 - Dec 2005

  Team Member

  • Achieving Sales Target – Weekly & Monthly • Customer Handling & Grievances• Execution of Themes, Schemes & Offers according to Festive seasons• Visual Merchandising of Section• Selections of Products from Warehouse• Coordinating with Sections & other department

• 

  Kuwait Auto Parts Imports Company

  Feb 2006 - Jun 2009

  Sr.Executive-Retail & International Sales

  • Meeting Targets along with priority of Customer Satisfaction through better service, response & accomplishing commitments made to the customer.• Involvement in Planning, Formulation & Implementation of Sales Promotion/Schemes/Offers along with Branch Mgrs.• Preparing specific & certain reports which are required by BMs like Day to Day Sales,Top Brand Sales, Branch Profitability report, Customer wise/Salesmen wise sales reports to name few.• Presentation & Demonstration of the Products especially ICE (In Car Entertainment)• Represent Co. in Trade Shows e.g. International 4 x 4 TRADE SHOW held at Mishref, Kuwait• Coordinating & Communicating between BMs & Sales force. • MIS Reports & Analysis Responsibilities (INTERNATIONAL SALES) :• Dealing with customer in Dubai, Oman, Bahrain, Iran & Qatar.• Coordination with Suppliers across the world especially China, Taiwan, Dubai, Spain, Malaysia, UK & U.S.A. • Updating Overseas Customers with latest new products.• Quotation & regular Follow ups.• Coordinating with various Shipping Agents/Freight Forwarders. Show less

• 

  Reliance Autozone

  Aug 2009 - Aug 2011

  Asst.Department Manager

  • OEM Sales & Service• Targets Vs Achievement as per ABP• Inventory Management• Customer Service & Grievances• Implementation & Execution of Themes, Offers & Schemes• People Management• Visual Merchandising• Inter Department Coordination• Competition mapping & Data analysis.• Training & Demonstration – Product & Process • Development & Mentoring team members to achieve targets and groom them into the next level.

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  Reliance Retail

  Sept 2011 - Jan 2015

  • Customer complain handling • Sales & Operation Coordinator.• Stock & Sales reports from the system and provide exceptional updates (stock-outs, low sales, etc)• Data Mining & Analysis – Sales & Stock Reports• MIS Reports preparation, drafting & mining as required by CBM• Promotion & SOP audit.• Compiling day to day reports of 17 stores• Preparing presentation for Board Meeting & Training modules.• Focusing and driving Operational excellence and compliance. • Target achievement & Sales Generation.• SAP Tcode for generating & Analysing various report.• Visual Mechandising & Promos Implementation. • Hiring, Training, Development of manpower & Manpower Planning.• O.E.M Sales, Analysis of Sales Report – Category wise/Product wise. • Inventory Planning, Replenishment & Control• After Sales Service & Coordination.

  • Deputy Manager - CRM & Coordinator

    Nov 2013 - Jan 2015

  • Department Manager-Auto/CDIT

    Sept 2011 - Oct 2013
• 

  Flipkart

  Feb 2015 - Nov 2022

  • Accountable for LM & FM Hubs Operations of Nashik Cluster (ROMH)• Handling 20 Hubs & Managing 20 K shipments/day & during Big Sales around 45K shipments volume• Achieving & Controlling Business Metrics & Score Card Metrics.• Loss Prevention , Cost analysis, Quality Audits, Breaches control. • Customer Experience – Tickets RCA, corrective action & timely closure • Managing & Coordinating with Cross Functions - Fleet, Vendors, 3PL ODH, HR, L&D, Zonal team.• Conduct Weekly/Monthly Review Meeting along with Hub Team and Support team.• Training and Development of teams in the region.• New Sites inspections & commencements Show less

  • Area Manager - Operations

    Aug 2020 - Nov 2022

  • Hub Manager -Operation

    Jul 2018 - Jul 2020

  • Customer Experience Coach

    Feb 2015 - Jun 2018
• 

  Reliance Retail

  Nov 2022 - now

  • Controlling & managing Loss & Prevention for 3000+ sites in Ecommerce & Retail sectors - Non-Grocery/ Grocery stores in the West Region.• Conduct RCA investigations, implement corrective actions, and manage risk assessments.• Provide weekly and monthly regional-level dashboard visibility for informed decision-making.• Lead WBR & MBR with stakeholders, ensuring alignment with organizational objectives.• Design and implement training programs, collaborating with State heads and stakeholders.• Conduct investigations into misdemeanour activities, ensuring compliance and confidentiality.• Implement mechanisms to assess and improve training program effectiveness. Show less • Develop Business Intelligence capabilities for Digital, Fashion & Lifestyle portal (Digital, Ajio, Trends, Footprint platform) consisting of Buyer and Seller investigations focusing on pro-active risk identification and mitigation.• Use appropriate tools for fraud detection• Report metrics on pro-active identification of Seller and Buyer risk, service level agreements, and system misses. Identify root causes and create action plans to address and hold accountability.• Review supply chain processes from loss prevention perspective and share inputs based on various trends and patterns with stakeholders.• Recommend corrective actions basis the output of investigations/process review and close loop with stakeholders.• Contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, provide escalation matrix.• Drive a zero defect culture by managing controllable root-cause defects and ensure implementation of controls and minimize losses. Show less

  • Regional Lead Investigation & Training – West

    Jan 2024 - now

  • Zonal Manager eCommerce - West

    Nov 2022 - Jan 2024