Experience

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  Registration citizenship and passport offices

  Dec 2013 - Aug 2015

  Office cleaner

  Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.Used time management and efficient cleaning methods to meet deadlines.Conducted thorough inspections of offices to report damages and maintenance issues.Responded immediately to calls from personnel to clean up spills and wet floors.Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.Part time customer relations service

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  Nyimba secondary school

  Jan 2019 - Apr 2019

  School manager intern

  Verified student grades, attendance and schedules as submitted by teachers.Maintained school focus on learning by enforcing regulations.Set term goals for staff based on school goals and conduct mid-year and annual performance reviews.Report issues related to the malfunction of office equipment including faxes, copiers,printers, computers and file cabinets.Day to day duties of an administrator

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  Nyimba secondary school

  Jan 2020 - Apr 2020

  Teacher intern

  Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.Utilized various teaching techniques and strategies to engage students in learning. Show less

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  Njobvu health supplements

  Nov 2020 - Jun 2022

  Delivery man

  Completed on-time deliveries by choosing best and most efficient routes.Delivered packages to customer doorsteps and business offices.Communicated customer complaints, requests and feedback to company management for swift resolution.Fostered positive working relationships with regular customers.Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.Maintained accurate financial records by collecting and documenting timely and past-due customer payments. Show less

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  World vision zambia

  Jul 2022 - Jul 2022

  Data surveyor

  Attended a one week workshop and helped in the translation of a research tool from English to Nyanja for easy communication.Captured data using a digital data entry technology on the assigned tabletConducted child anthropometric measurements Coordinated survey crew activities and oversaw field operations.Gathered, organized, and modeled data for reports and presentations.Conducted interviews with residents in assigned areas by following strict guidelines and confidentiality laws.Also was asked to maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance Show less

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  Zambia statistics agency

  Aug 2022 - Sept 2022

  Census enumerator

  Attended a two week workshop and helped in the translation of a research tool from English to Nyanja.Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.Captured data using a digital data entry technology on the tablet assigned Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.Met with supervisor to review procedures, report issues or concerns and receive instructions.Performed field staff duties critical to completing accurate count in hard-to-reach communities.Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.Explained questions in better detail for interviewees to allow truthful answersMaintained confidentiality Show less

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  Digital paygo

  Nov 2022 - Jan 2023

  Fisp money collection

  Entered client details and notes into system for interdepartmental access and review.Collected money from farmers and deposited using the paygo appMade daily reconciliation of money collected and depositedMade daily updates to the supervisor

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  Handsworth institute

  Jun 2023 - now

  Head of academic department

  Managed day-to-day operations of the department, including budgeting, staffing, scheduling and resourceallocation.• Provided guidance to management on business processes, policies and procedures related to thedepartment.• Actively participated in decision making processes related to long term objectives of the organization.• Coordinated various projects and ensured timely completion according to schedule and budgetconstraints.• Directed recruitment efforts for new personnel; conducted interviews and provided hiringrecommendations.• Monitored customer service quality standards to ensure excellent customer service was deliveredconsistently.• Oversaw the development, implementation, and maintenance of policies and procedures within thedepartment.• Facilitated communication between all levels of management across different teams within theorganization.• Collaborated with other departments to ensure smooth functioning of organizational operations.• Organized workshops, seminars and team building activities for the staff members of the department Show less