Experience

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  Tim hortons

  Mar 2015 - Apr 2017

  Team lead supervisor

  • Trained new staff and assisted with their on-boarding process.• Trained and skilled to make all sandwiches, drinks and specialty items in the store.• Supervised a team of 4+ individual staff during the Day/Night shifts.• Maintained a high standard of cleanliness of the store and bathrooms.• Organized and prepared bakes good prior to opening the store.• Accurately calculated sales, inventory and revenue for the shift.

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  Auntie anne's llc

  Jun 2017 - Oct 2019

  Assistant manager

  • Supporting the manager in the daily operations of the store, and to lead staff.• Organized and prepared the monthly special promotions.• Worked along side of the manager to achieve accurate monthly sales revenue.• Ensuring the store provides exceptional customer service and assisting customers whenever necessary.• Prepared weekly work schedules for all full-time and part-time staff.• Ensuring all operational procedures were always followed by company staff.• Optimized revenue by controlling labor cost and food cost.• Interviewed, trained, and supervised new employees under probationary periods.• Ensuring product quality and availability.• Managing daily inventory requirements and needs for the daily operation of the store.• Maintaining upkeep of the store stock inventory, cleanliness and standards for customers and employees. Show less

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  Amorepacific

  Oct 2019 - May 2021

  Floor manager (innisfree company)

  • Maintaining the store's high standards while overseeing that the stores are timely stocked and cleaned.• Supervised, motivated, evaluated, and coached employees and facilitated effective training within the company.• Ensuring the store provides exceptional customer service and assisting customers whenever necessary.• Ensuring company policies are followed by all staff members.• Help carry out the directives of the manager and owner.• Supporting the manager in the daily operations of the store, and to lead staff.• Promote retail brands, products, and services in-store, in catalogues. Show less

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  Real fruit bubble tea

  Jan 2022 - now

  Multi unit manager in-training

  • Trained to facilitate and operate multiple Real Fruit locations located within the City of Toronto.• Assists in training new employees during their on-boarding process.• Trains new employees to work as a Bartender, Cashier, Stock person and Cleaner.• Maintains a high standard of store cleanliness for employees and customers.• Carefully address customer complaints and issues until they are resolved and offering substitute options when the demand cannot be met.• Maintained inventory control of all products and enforced all proper food sanitation procedures. Show less