Experience

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  Span air pvt ltd

  Oct 2018 - May 2021

  Technical officer

  1. Assisted to provide IT support to company.2. Assisted to Troubleshooting for hardware and network devices.3. MS office suit (Work, Installation and Troubleshooting).4. Assisted to all printer support in company like Canon Image Runner 3225, HP laser JetM1005 MFP, HP Laser Jet Pro MFP M126nw, P 1007, P1008, 1018, 1005MFP.5. Installation of RAM and HDD.6. Performed Basic Trouble Shooting on Windows.7. System update, Driver update, Software update.

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  Indo pacific aviation pvt ltd

  May 2021 - Dec 2022

  Senior technical officer

  1. Providing IT support to organization end to end.2. Knowledge of basic firewall related issue.3. Handle day to day ticket/issue for any change of implementation.4. Troubleshooting of Windows.5. Responsible for installation and configuration of different windows version.6. Good knowledge of Incident Management and ITIL process. 7. Handle escalations from Tech Support/Help desk.8. Report for any violation to operation manager/HOD.9. Remote support (RDC, ANYDESK, TEAM VIEWER).10. All type of printer (Canon PIXMA G3010, Canon Image runner 3225, HP Laser Jet Pro MFP M126nw, HP Laser Jet M1005 MFP, Kyocera ECOSYS M2040dn)support in company.11. Outlook solutions.12. Devised solutions to operations issues related to System and Software, working closely viaphone, email, live chat and web teleconference.13. Removed malware, ransomware and other threats from laptops and desktop systems.14. Configured hardware, devices and software to set up work stations for employees. Show less

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  Pan india consultants private limited

  Dec 2022 - now

  Senior technical officer