Experience

• 

  Coastal gujarat power limited

  Jul 2012 - Jul 2012

  Trainee
• 

  Jabong

  Dec 2014 - Sept 2016

  Responsible for acting as liaison authority between customer and management to ensure communication flow and decision making.Responsible to provide RCA for management desk escalation’s (Social website complaints, Brand Reputation, Chief ID complaints etc.) Resolving, and managing queries and complaints raised on CRM courteously.

  • Senior Executive

    Jan 2016 - Sept 2016

  • Executive

    Dec 2014 - Jan 2016
• 

  Aparna enterprises (engineering & project services)

  Jun 2017 - Nov 2017

  Project coordinator

  To coordinate with internal stakeholders for project implementation.Monitor projects for cost, resource deployment, timeline against the quality work.Onboarding ground staff and monitoring their day-to-day performance.

• 

  Safeducate

  Dec 2017 - May 2018

  Executive training

  Involved in Training & development for Ground Operations regarding Logistics Operational process for warehousing, vendor management, 3PL management in depth and Excel training programs and software related programs.

• 

  Loconav (bt techlabs pvt ltd)

  Jun 2018 - Aug 2018

  Operations associate

  To ensure that all the installed devices and FASTags got live on the portal on time. To coordinate with field installers and client for easy installations of GPS devices & to prepare the reports of daily installations related to all clients.

• 

  Ecom express limited

  Mar 2019 - Jun 2024

  Business Product Rollout Network Optimisation, Network Design, Process Design Optimize Cost per Shipment with help of Automation and Planning, Re-design LH network to achieve Network CPS target.Management of MDM-bagging and run rule engine.Develop predictive Landing pattern model and align Network runs on same.Preparing plans of setting up Automated and Manual Hubs across the network. Creation and maintaining Sorter Config files and ensuring smooth data flow in Sorters.Managing and maintaining network changes ensuring uptime of the network. Actively involved in the automation process of reports.Monitoring and optimizing the operational performance of hub’s on daily basis. Monitoring and maintaining the performance of Amazon [ client].To analyze the data and prepare the predictive view (forecast analysis) of upcoming days to reach the CP Goal.

  • Manager - Business Product

    Apr 2024 - Jun 2024

  • Manager - Planning & Engineering

    Dec 2022 - Mar 2024

  • Assistant Manager - Planning & Engineering

    Jan 2022 - Nov 2022

  • Senior Executive - Planning & Engineering

    Sept 2021 - Dec 2021

  • Senior Executive - Control Tower

    Jan 2021 - Aug 2021

  • Executive - Control Tower

    Mar 2019 - Dec 2020