Deep Enrich
Puni Punit
Customer Service Representative
5000 followers
Bengaluru, Karnataka, India
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About me
Sr.Customer Operations Engineer @ Cloudera | Enterprise | Ranger, Hue, Atlas, Knox, security|
Education
Nalanda high school, Dodballapur
2005 - 2006Secondary Education All subjects 75%
Birla Institute of Technology and Science, Pilani
2013 - 2017Master of Technology - MTech Computer Software Engineering 6.5Activities and Societies: Fooseball, Badminton
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National College, Basavanagudi, Bangalore-4(Autonomous)
2009 - 2012BSc Mathematics and Computer Science
Experience
IBM
Jul 2012 - Jul 2013Customer Service RepresentativeAccepting SR's, registering customer profiles [ Worked as Profile Management representative], Providing access to different Cisco tools, validating contracts and updating them accordingly.
EMC
Jul 2013 - Sept 2021Currently Recovery Engineer.Responsibility-Accepting Service requests, meeting SLA's.Providing Breakfix support over Email, Call and chat with respect to SAN (BLOCK) ,NAS (FILE) issues including : Replication, Backup , Migrations, Upgrade, Lun recovery, Pool recovery, Dedupilication, Compression , Cache failure and other hardware and software issues.Strong knowledge of protocols - FC, ISCSI, FCOE, FTP, CIFS and FTP.Good knowledge of Networking (DNS, NTP, DHCP, Firewall,SSL, SSO), Host ( linux, Vmware and windows) Basic knowledge of Switches : Brocade and cisco. Show less
Sr.Engineer Tech support
Dec 2018 - Sept 2021Senior Technical Support Analyst
Jul 2015 - Dec 2018Technical Support Analyst
Jul 2013 - Jul 2015
Cloudera
Sept 2021 - nowSenior Customer Operations Engineer
Licenses & Certifications
ITIL V3
Dell EMCUnity_solution_specialist
EMCJul 2016ISM [ Information, Storage and Management ]
EMCSept 2013
VMware 6.5
VMwareJan 2019
Languages
- enEnglish
- kaKannada
- hiHindi
- teTelugu
- paPattegar
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