puni punit

Puni punit

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location of puni punitBengaluru, Karnataka, India
Followers of puni punit5000 followers
  • Timeline

  • About me

    Sr.Customer Operations Engineer @ Cloudera | Enterprise | Ranger, Hue, Atlas, Knox, security|

  • Education

    • Nalanda high school, dodballapur

      2005 - 2006
      Secondary education all subjects 75%
    • Birla institute of technology and science, pilani

      2013 - 2017
      Master of technology - mtech computer software engineering 6.5

      Activities and Societies: Fooseball, Badminton

    • National college, basavanagudi, bangalore-4(autonomous)

      2009 - 2012
      Bsc mathematics and computer science
  • Experience

    • Ibm

      Jul 2012 - Jul 2013
      Customer service representative

      Accepting SR's, registering customer profiles [ Worked as Profile Management representative], Providing access to different Cisco tools, validating contracts and updating them accordingly.

    • Emc

      Jul 2013 - Sept 2021

      Currently Recovery Engineer.Responsibility-Accepting Service requests, meeting SLA's.Providing Breakfix support over Email, Call and chat with respect to SAN (BLOCK) ,NAS (FILE) issues including : Replication, Backup , Migrations, Upgrade, Lun recovery, Pool recovery, Dedupilication, Compression , Cache failure and other hardware and software issues.Strong knowledge of protocols - FC, ISCSI, FCOE, FTP, CIFS and FTP.Good knowledge of Networking (DNS, NTP, DHCP, Firewall,SSL, SSO), Host ( linux, Vmware and windows) Basic knowledge of Switches : Brocade and cisco. Show less

      • Sr.Engineer Tech support

        Dec 2018 - Sept 2021
      • Senior Technical Support Analyst

        Jul 2015 - Dec 2018
      • Technical Support Analyst

        Jul 2013 - Jul 2015
    • Cloudera

      Sept 2021 - now
      Senior customer operations engineer
  • Licenses & Certifications

    • Itil v3

      Dell emc
    • Unity_solution_specialist

      Emc
      Jul 2016
    • Ism [ information, storage and management ]

      Emc
      Sept 2013
    • Vmware 6.5

      Vmware
      Jan 2019