Experience

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  Concentrix

  Nov 2014 - Apr 2017

  Data network analyst

  •Responsible for planning and implementation of service requests.•Updates network diagram and documentation.•Ensures LAN/WAN/MAN availability and redundancy and overall performance for all sites.•Initiate quarterly health check, end-to-end failover testing of all Network Devices in compliance of Cisco Security•Installation, replacement, or removal of network equipment.•Troubleshoot and document network issues.•Provide problem determination and root cause analysis.•Development of problem solutions to prevent recurrence of issues•Planning, designing, implementation and end to end testing of new client network set up.•Network traffic management and security•Vlan Conversion, Trunk configuration and Route Manipulation on all devices•Creating SOW, EOS, DOS and Change management tickets for the assigned activity.•Daily health check on CORE devices•Joins Client call for troubleshooting and testing•Creating Network Diagrams for Client and Company reference•First level to Second Level Network troubleshooting•Data Center Management Show less

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  Trends & technologies, inc.

  May 2017 - Jun 2021

  Service engineer

  Data Network Engineer responsibilities• L1 to L2 troubleshooting of network traffic• Installation, Replacement and Removal of network equipment• Device IOS upgrade of all EXL network device • Creating Change Management request for EXL clients required changes• Familiarity from basic to average routing protocol i.e. (Static, EIGRP and BGP) • Vlan Convesion, Trunk Configuration and Creating Script for Route Manipulation of all EXL network devices.• Firewall Management such as Checking of firewall Rules, NAT IP’s and Routing• Cable Management of All Data Centers, Telco Rooms and HUBS Rooms of all EXL devices.• Data Center Management i.e.( Data Center, Telco Rooms and HUB rooms)• Joins Troubleshooting and testing Client calls.• Network Diagram Creation for Client and Company reference• Network Health Monitoring using NMS application and Sites.• Gathering/Sending of Weekly Bandwidth report to Technology Account Manager• Daily and Weekly Backup Configuration of EXL Core devices• Joins Web-ex Troubleshooting session from Device VendorsVoice Engineer responsibilities Administration and maintenance of the following:• Avaya Aura Communication Manager 6.3• MACD of Extension numbers, agent IDs• Troubleshooting of call flow faults, PABX alarms and errorsAvaya Aura Messaging• MACD of voicemail accounts, password resetAvaya Call Management System R18• MACD of Dictionary contents• Generates ACD reports upon requests• Troubleshooting of applicationVerint Recording Solutions 11.1 and 15.1• Troubleshooting of recording issues• Agent profile mapping both for recording and workforce functions• End point mapping for recording• Performs call pull requestsPolycom Conferencing Endpoints• Configuration of endpoints to be integrated to PABX• Troubleshooting of endpoint issues Show less

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  Accenture

  Jun 2021 - Sept 2022

  Program and project management senior analyst
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  Verizon

  Sept 2022 - Nov 2023

  Network operations center engineer iii

  •Responsible for monitoring 6000+ network devices at 600+ client locations•Provides 1st through 3rd level technical support for client network, including troubleshooting data, sd-wan, voice, video, wireless, retail next cameras, e-sign gateway, F5 load balancers and cloud routing•Documents of customer issues, network problems in Verizon proprietary systems and ServiceNow platform for troubleshooting incidents/problems and tracking•Monitors and troubleshoots DSO's, T1's, SIP, PIP, EVPL, Fiber, P2P, FIOS, EVDO, Fixed Wireless backup and DSLs circuits•Monitors and troubleshoots customer LAN, data center, wireless environment, LAN equipment (Meraki, Nexus Switches) and F5 load balancers•Engages in vendor support/TAC and working through equipment related problems•Engages carrier and vendor support (Verizon Business, Lumen, IBM, Cisco, NC etc.) support groups to aid in circuit and equipment trouble diagnosis and repair•Updates personnel with outage information by sending text messages or emailing pages to on call engineers•Runs outage teleconference bridges effectively and professionally•Takes customer calls and answers chat messages to understand technical related issues•Coordinates with the team and works individually in handling issues towards resolution•Completes daily / nightly turn over•Has vast knowledge of telecommunications technologies including: TCP-IP, Voice, WAN, MPLS, SD-WAN, and LAN technologies, and the inter-working of these technologies. •Vast knowledge and experience in Internet Protocol (IP) suite, including protocols such as BGP,OSPF and EIGRP.•Has first-hand working knowledge of network monitoring tools (CUCM, SolarWinds, Thousand Eyes)•Has experience in using ServiceNow trouble-ticketing database system used for Incident and Change Management•Has knowledge of Cisco products.•Good written and oral communication skills. •Has extensive experience in effectively documenting network outages and activities performed to restore outages Show less

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  Hcltech

  Nov 2023 - now

  Senior network specialist - network assurance

  •Responsible for monitoring 6000+ network devices at 600+ client locations•Provides 1st to 3rd level technical support for client network, including troubleshooting data, SD-WAN, voice, video, wireless, retail next cameras, e-sign gateway, F5 load balancers and cloud routing•Documents of customer issues network problems in Verizon proprietary systems and ServiceNow platform for troubleshooting incidents/problems and tracking•Monitors and troubleshoots DSO's, T1's, SIP, PIP, EVPL, Fiber, P2P, FIOS, EVDO, Fixed Wireless backup and DSLs circuits•Monitors and troubleshoots customer LAN, SD-WAN(Versa routers), data center, wireless environment, LAN equipment (Meraki, Nexus Switches) and F5 load balancers•Engages in vendor support/TAC and working through equipment related problems•Engages carrier and vendor support (VzB, Lumen, IBM, Cisco, NCR etc.) support groups to aid in circuit and equipment trouble diagnosis and repair•Updates personnel with outage information by sending text messages or emailing pages to on call engineers•Runs outage teleconference bridges effectively and professionally•Takes customer calls and answers chat messages to understand technical related issues•Coordinates with the team and works individually in handling issues towards resolution•Completes daily / nightly turn over•Has vast knowledge of telecommunications technologies including: TCP-IP,Voice,WAN,MPLS, SD-WAN, and LAN technologies, and the inter-working of these technologies. •Vast knowledge and experience in Internet Protocol (IP) suite, including protocols such as BGP,OSPF and EIGRP.•Has first-hand working knowledge of network monitoring tools (CUCM, SolarWinds, Thousand Eyes)•Has experience in using ServiceNow trouble-ticketing database system used for Incident and Change Management•Has knowledge of Cisco products.•Good written and oral communication skills. •Has extensive experience in effectively documenting network outages and activities performed to restore outages Show less