Experience

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  Quality logistics

  Jan 1995 - Mar 2002

  Shipping coordinator

  Led a team to meet daily piece count goals through efficient packing and shipping. Implemented load consolidation strategies for optimal trailer space utilization, providing cost saving solutions to customers. Offered leadership in coaching and training new employees in production line operations, including loading and unloading tasks. Managed a team of 12 forklift drivers across multiple warehouses, ensuring smooth daily operations for loading and unloading semi-trailers and rail cars. Conducted regular meetings to achieve shipping shipping and receiving goals within the team Show less

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  Schneider

  Mar 2002 - Oct 2015

  In my role as a Bulk Customer Service Representative, I effectively managed day-to-day order processes. This involved skillfully securing freight from customers to meet our daily targets. I meticulously inputted customer orders, ensuring precision and timely execution. Additionally, I proactively communicated any shipment delays to customers, maintaining a high standard of service. Handling customer issues promptly as a regular part of my responsibilities, contributing to the smooth functioning of logistics operations. Show less

  • Logistics Technician

    Jan 2010 - Oct 2015

  • Bulk Customer Service Representative

    Apr 2004 - Jan 2010

  • Van Support Shift Operations

    Mar 2002 - Apr 2004
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  Genco, a fedex company

  Oct 2015 - Nov 2018

  Logistics service representative

  Received the 2015 Bravo Zulu Award Winner for my exceptional customer service performance.In my role, I sourced and secured provider capacity using lowest cost options to meet customer needs, Consolidated loads to maximize trailer space to create cost savings opportunity for the customer, coached and training other Logistical Service Representatives within my team as well as other teams using my best practices and my knowledge to make them successful within their roles & conducted daily meetings with customers in regard to obtaining there on time service goals. Show less

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  Rgl logistics

  Nov 2018 - now

  I currently build loads for customers to obtain capacity to haul freight while maintaining excellent customer service & offering monthly business reviews on service reporting. I was the go-to Solutions Specialist for all customer support needs. I negotiated lowest cost options to move freight while maintaining substantial margin for our company, managed and trained teammates, and problem solved troubled lanes by working with cross functional teams to solicit desired lanes from customers for dedicated carriers. Built loads for customers to obtain capacity to haul freight while maintaining excellent customer service & offering monthly business reviews on service reporting.

  • Customer Solutions Specialist

    May 2023 - now

  • Carrier Solution Specialist (Freight Broker)

    Mar 2021 - May 2023

  • Customer Solutions Specialist

    Nov 2018 - Mar 2021