Experience

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  J. alexander's restaurants

  Sept 2011 - May 2021

  ▪ Held multiple GM positions for J. Alexander’s Restaurants. Developed, implemented, and managed business plans involving operations, financials, marketing, and employee management to ensure profitable food and beverage margins, retention, and customer satisfaction.▪ Led the launch of a new restaurant location in King of Prussia, assuring successful startup and continuance of steady operations in restaurant. ▪ Strategically developed effective marketing plans to increase sales and profits while managing costs - established Hotel Concierge Referral Program to encourage local hotels to promote J. Alexander's.▪ Actively participated in ongoing customer service programs to build sales and rapport in community.▪ Executed multiple Open Table projects. Introduced and integrated Open Table system to optimize guest experiences, and also managed the transition from Open Table system to Resy OS.▪ Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.▪ Key accomplishments:- Managed the performance, training, administrative needs, relations, retention, and engagement of over 100 employees, FOH and BOH.- Increased gross profit in 2016 to $4.5 million as well as profit before occupancy to $2.9 million.- Boosted sales versus prior year by 21%, increasing guest counts by 34%. Show less

  • General Manager (GM)

    Feb 2018 - May 2021

  • General Manager

    Sept 2015 - Feb 2018

  • Manager in Charge of Service

    May 2014 - Sept 2015

  • Pub Manager

    Sept 2011 - May 2014
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  Royal cafe narberth

  May 2021 - Oct 2021

  Restaurant general manager

  ▪ Formulated and implemented a strategic comprehensive restaurant business plan through competitor analysis and market demand assessment, developed projections for sales and finance to assist in operational day to day management, cost reductions, inventory control, and staffing.▪ Established relationships and implemented vendor procurement strategies. Negotiated with partners to acquire both food and alcohol items at the best possible price to increase restaurant's margins.▪ Developed and facilitated in-depth training to workers in food preparation and customer-facing roles. Evaluated performance and provided further training as needed to ensure the standards of the organization.▪ Oversaw cash management such as balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.▪ Strategically developed effective marketing plans to increase sales and profits while managing costs.▪ Key accomplishments:- Built and designed new menu from scratch in collaboration with Executive Chef. Raised the bar on the quality of food and experience for the customer, increasing customer satisfaction, overall check, and return-rate.- Led a remodeling project based on customer data that increased the overall seating capacity from 120 seats to 157 seats.- Leveraged Margin Edge Restaurant Management Software to gain accurate food cost for all recipes. Show less

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  Snap custom pizza

  Nov 2021 - Mar 2024

  Director of operations

  ▪ Provide strategic and day-to-day operational leadership for two concepts including seven locations with a total annual revenue of $7.6 million. Ensure consistency of service, quality, brand messaging and experience, and guest experience.▪ Analyze and drive insights from quantitative and qualitative analysis to identify opportunities for growth and operational improvements while ensuring adherence to standards and policies that positively impact people, costs, and the customer experience. ▪ Develop and manage budgets, monitoring daily, monthly, quarterly, and annual financial and specifically sales performance, including P&L statements to identify areas for cost savings and revenue growth.▪ Collaborate directly with internal teams such as marketing, sales, and leadership to develop and execute corporate-wide initiatives such as promotional campaigns, menu rollouts, feedback initiatives, etc.; and provide feedback as needed.▪ Recruit, train, and coach employees, fostering a positive work culture, and ensuring morale and productivity remain high while managing issues related to staffing, scheduling, and performance.▪ Mentor key employees including general managers and develop individual development plans (IDPs) to ensure continual professional development in order to grow the internal talent pool and increase retention and engagement.▪ Rebuilt Learning Management System to modernize training methods and increase employee engagement with a focus on continuous development.▪ Ensure sites adhere to health, safety, and sanitation regulations, as well as licensing and permits.▪ Key accomplishments:- Evaluated all purchasing trends and managed vendor relationships to acquire the best possible pricing to increase margins across all locations. - Developed, implemented, and managed food costing plan for Big Dean’s Hot Chicken resulting in a Q4 2022 food cost of 31% down from Q1 2022 food cost of 44%. Show less

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  Clemens food group

  Mar 2024 - now

  Senior account manager - fresh pork