Sanyam Bhasin

Experience

• 

  The Principal Consulting

  Mar 2012 - Feb 2014

  Developer

  • Supported three clients from manufacturing industry for designing & maintaining CRM application, pro-cesses & keeping downtime less than 1%• Developed automation programs for invoicing and associated workflows• Handled escalations & provided proactive support to client• Identified failure patterns and performed root cause analysis for repetitive critical issues

• 

  Accrete Solutions

  Feb 2014 - Jan 2019

  Senior Developer

  • Advising senior client leadership across SAP CRM contracts, material management, human resource, field service reports, sales order, quotation, opportunity & pricing• Onsite consultant for business requirement gathering, solution blue printing, client approval and go live support (Won an additional support project by ensuring excellent delivery during implementation)• Developed front end for field service management• Developed backend, database and monitoring reports for service contracts• Lead multiple SAP CRM sales & service projects across global semiconductor, mining & manufacturing cli-ents• Liaising with pre-sales team to develop proof of concepts for bid & contract support• Single point of contact for three clients; responsible for building and maintaining client relationship• Perform requirement analysis and priorities the solution release using Jira sprint management• Technical design finalization & key stakeholder management• Monitored critical workflows 24x7 & published health status reports, enabling business continuity • Created training modules for Client team to ensure smooth transition; trained 50+ users Show less

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  LTIMindtree

  Jan 2020 - now

  Product Manager