Tebogo Balemoge

Experience

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  Ministry of Lands and Housing,Botswana

  Jan 2013 - Dec 2013

  IT Officer

  • 1st and 2nd level hardware/software Help Desk support to end users.• Responding to staff issues and requirements both face-to-face and remotely, as needed.• Installation of Operating Systems on Clients computers and configuration of end user application software’s and support.• Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network cards as required.• Assembled and installed a wide array of computer systems, workstation.• Troubleshooting and resolved desktop support issues.• Configuration and installation of new Microsoft and Macintosh systems.• Maintained the up to date operating procedures inside the IT department.• Created user accounts and managed access control of desktop and Network applications.• Liaised with Worked with hardware and software dealers to confirm on time product delivery.• Review and Introduction of new products and plans.• Assist and resolve with help desk troubleshooting with local and remote users. Show less

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  Botswana Power Corporation

  Dec 2013 - now

  Assistant Support Engineer (IT)

  • Answers calls from customers and providing 1st and 2nd line support to clients• Supporting, managing, maintaining and configuration of applications such as SAP ERP, Heat and Ultima.• Attend escalated calls and the extraction of spreadsheets for the overall attended/unattended calls in the IT division.• Advanced problem-solving and analytical skills.• Remotely configures software using System Centre 2012 Configuration Manager in accordance with the Organizations IT policy.• Continually informs users on the availability or un-availability of the IT system.• Configuration of Multifunctional Color Network Printers, Epson TM-U675 Series, Implementation of Print Management Systems as required and setting up of printers to end users.• Installation and Configuration of Operating Systems such as Windows, Linux, Unix and VMS• Ensuring scheduled backup are executed and tested to provide ability to recover.• Configuration of Desktop Environment• Administration and Supporting Remote Users using System Centre 2012 Configuration Manager.• Using Configuration Manager (SCCM) to control and manage ICT assets comprising hardware, software, documentation, services and network.• Conduct general network administration support/maintenance in accordance with corporate standards and provide general support to Systems or Network Administrators• Track and monitor problems to identify recurring trends; research and document resolution for future response• Conduct general network administration support/maintenance in accordance with corporate standards and provide general support to Systems or Network Administrators• Ability to prioritize tasks according to sternness of problem.• Excellent organizational, multitasking and analytical skills. Show less