Stephen S.

Experience

• 

  City of Cambridge

  Jan 2004 - Jan 2004

  Youth Leader
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  City of Cambridge

  Jun 2006 - Feb 2011

  Manager

  - Manage and train staff of 15 for the Cambridge Recreation Department- Give tours and promote the facility to potential clients to increase membership- Interact with and assist clients with any questions or concerns (including membership and payment)- Manage pool, gymnasium, fitness center, main office and reception area of the facility - Execute and oversee payroll and daily transactions- Manage scheduling, events, parties, functions, meets, and competitions- Teach classes to clients of various age and experience levels- Foster an environment that encourages proper use of the facility* Certification: Certified Pool Operator by the National Swimming Pool Foundation Show less

• 

  Christa McAuliffe Challenger Center

  Jan 2007 - Jan 2009

  Mission Specialist
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  Boston Scientific

  Feb 2011 - Nov 2012

  Quality Inspector

  - Extensive experience in Class II and Class III medical device environments (including capital and software disposables)- Conducted incoming inspection and final release activities- Extensive knowledge of FDA QSR and cGMP regulations, ISO13485 and ISO9001- Conducted non-conformance investigations- Conducted corrective actions (CAPA) investigations and implementations- Member of Lean Six Sigma and 5S teams* Software used: SAP

• 

  Constant Contact

  Jan 2013 - Oct 2015

  Compliance Specialist & Project Manager

  - Manage 100+ accounts per month through the use of Salesforce to track and optimize their marketing data, email strategies, and demand generation opportunities- Implement in-depth knowledge of the organization's compliance policy and procedures to execute excellent client management and relations- Identify opportunities to help customers improve their email marketing and demand generation strategy (i.e. content creation, deliverability, scheduling, complaints, bounce rate reduction, and email open rate increase)- Promote the use of Constant Contact's suite of products to help clients effectively reach their target audience- Act as a liaison/main point of contact on the Compliance department for the organization's English speaking and bilingual clientele - Work on cross-functional projects on behalf of the Compliance department (including training, process flows, and instructional videos)* Promoted within nine months from Customer Engagement Specialist to Bilingual Account Review Specialist and then to Compliance Specialist after one year Show less

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  ThriveHive

  Oct 2015 - Jun 2018

  - Advise clients on marketing best practices regarding marketing automation implementation and digital marketing management so they can achieve their marketing and sales objectives through the use of our software while increasing their ROI- Oversee the launch of customer websites, the creation of domain based-email accounts, social media channel development, and marketing programs- Identify areas of opportunity for customers regarding their demand marketing activities at both the campaign and strategic levels (i.e. automation integration, email campaigns, brand marketing, and website content)- Oversee the training and onboarding sessions for all new clients- Utilize HTML/CSS/JavaScript to edit and improve customer emails and websites- Provide technical guidance when needed regarding our marketing automation software Show less

  • Senior Customer Success Marketing Specialist

    Dec 2016 - Jun 2018

  • Customer Success Marketing Specialist

    Oct 2015 - Nov 2016
• 

  Bose Corporation

  Jul 2018 - now

  Responsible for maximizing the value of our Marketing Tool and prioritize work for the Development Team. Working closely with stakeholders across Marketing and Ecommerce to make sure customers can experience the Power of Sound for themselves.

  • Marketing Business Systems Product Owner

    Oct 2023 - now

  • Marketing Optimization Specialist

    Jul 2018 - Oct 2023