Jigar Solanki

Experience

• 

  Axis Bank

  Mar 2011 - Sept 2013

  Associate

  Role:Centralised processing of TDS on Interest on DepositsUpdation and Verification of 15G and 15H Forms (Exemption from TDS) inExcel and Banking Software Nishchint & Finacle.Handling daily Mail Queries regarding Form 15G/H, DTAA, 15AA, Reund,North East in Talisma System.Undertaking independent Audit and Monitoring of all cerificatesFiling of 15G & 15H Form to Income Tax Office.

• 

  Firstsource

  Sept 2013 - Sept 2015

  Customer Service Representative

  Role:Resolve customer complaints via email.Identify and assess customers needs to achieve satisfaction.Provide accurate, valid and complete information by using the right methods/tools.Handle complaints, provide appropriate solutions and alternatives within thetime limits and follow up to ensure resolution.Meet personal/team targets.

• 

  Finicity, a Mastercard Company

  Sept 2016 - now

  Role:Resolve customer complaints via Live Chat SupportIdentify and assess customers needs to achieve satisfaction.Provide accurate, valid and complete information by using the right methods/tools.Handle complaints, provide appropriate solutions and alternatives within thetime limits and follow up to ensure resolution.

  • Team Lead

    Apr 2020 - now

  • Assistant Team Lead

    Apr 2019 - Mar 2020

  • Customer Service Specialist

    Sept 2016 - Apr 2019