Andy F.

Experience

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  Harte-Hanks, Inc.

  Mar 2011 - Jun 2011

  Exchange Server Support Analyst

  • Supported multitude of Microsoft business clients with MS Exchange Server 2007/2010 issues via Phone/Email.• Diagnose Enterprise Exchange Server failures; troubleshoot MMSSPP and replication mailbox discrepancies, using EMS, EMC, ADSIEDIT, and MFCMAPI tools.• Created and documented all trouble shooting documentation through proprietary ticketing system.• Assisted client base with AD management and troubleshooting to complete successful Exchange Mailbox creation.• Handled several Severity A severe impact issues. Show less

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  PPD

  Jul 2011 - Sept 2011

  IT Specialist

  • Supported over 700 employees on site through Email/Phone/Web based Ticketing System/Directly via Service Window.• Assigned Admin support role via Active Directory and Blackberry Exchange Server to include account creations and troubleshooting.• In charge of project for printer refresh on site including troubleshooting known issues as well as ordering/deploying replacements.• Tasked with Lenovo hardware repair and replacement of desktops and laptops including creating work requests for servicing warranty equipment. • Handled Smart phone support from iPhones, BlackBerrys, and Androids as well as setting up Mobile Iron and Tethering for specific end users. Show less

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  American Cancer Society

  Oct 2011 - Feb 2012

  Support Center Analyst

  • Supporting over 4000 employees nationwide via phone and email support.• New 2011 companywide project for hardware and software refresh including end user update and support for transition from Windows XP to Windows 7.• Smart phone support from iPhones, BlackBerrys, and Androids as well as setting up Mobile Iron.• Ticketing system support through web based ‘iSupport’ application to include creation/referral and end user correspondence.• Handled end user setup and configuration of Lotus Notes and Sametime as well as first level support of all Windows 7 issues that may arise during nationwide refresh. Show less

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  Ferrovial Infaestructuras S.A.

  Jun 2012 - Nov 2016

  North America IT Service Coordinator

  • Support of all IT infrastructure for over 200 users locally and an additional 1800 users over several US corporate branches as well as several international offices.• Implemented three company location moves to include end user equipment setup, server room planning and design, server preparation, server mounting, and server configuration at each facility.• Administration of onsite Active Directory, Sharepoint, Blackberry Enterprise Server, FTP Server, SQL, and EXSi Virtual Host Server. • Work with venders and contractors on ongoing company projects and upgrades across the US.• Coordinate and implement projects with respective IT managers and specialists at offsite branches on specific timetables and under deadline conditions.• Budgeted and financed several extended trips to multiple offsite locations on short notification.• Engineered and implemented the whole IT infrastructure of several new offices, included data infrastructure, ISP lines, and server room design. Show less

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  360 Mortgage Group, LLC

  Nov 2016 - Dec 2018

  Information Technology Services Manager

  • Worked with executive officers to lay out IT and Security Roadmap. Both presenting and supplying reports directly to executive board.• Initiate, manage and deliver all ITS projects within specific deadline and cost constraints.• Negotiate services and contracts associated with IT, Networks, and Security.• Deployed and maintained company databases as well as queried against large data for both data and system analysis.• Audited and maintained security as the Information System Security Officer.• Manage company IT infrastructure deploying Scripting/Hardware/Software skills in datacenter environment. Show less

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  The Burt Group

  Dec 2018 - Jul 2019

  Information Technology Manager

  Partner with Executive team to facilitate all aspects of IT needs within the organization. Playing a vital role in directing The Burt Group's IT needs when it comes to new technology and software. As well as providing research and IT project management.

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  Atlas Sand

  Jul 2019 - Aug 2020

  Vice President Information Technology

  Directed leadership with quarterly and yearly budgeting. Including the internal IT budget while also coordinating with department heads. Providing feed-back on current industry standards and unique IT insight for budget preparations.Created detailed plans covering all IT infrastructure aspects of office space relocation, upgrade, and buildout. To include original space exploration and general contractor management for renovations and new building construction. With considerations for electrical, backup power, low voltage cabling, server room heat mitigation, and physical server room design.Solved current financial constraints and provided planning on a five-year technology road map.Provided orientation, guidance, and training to users on how to operate software, computer equipment, and all applicable programs related to each position’s needs.Initiated, implemented, and ran company security awareness training program. Transformed company security posture. Implemented next generation tools and services leading in innovation and cost savings.Managed small-scale, on premise Hyper-V server(s) as well as the following major infrastructures. Email system, Security systems, Enterprise Resource Planning system, Database Systems, Financial systems, Wifi systems. Managed company wide mobile infrastructure including budgeting, procurement, configuration, and support.Managed all IT related vendors for bidding and quoting proposals for new OPEX and CAPEX initiatives.Developed and maintained back-up/disaster recovery systems and policies. Show less

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  MSP

  Aug 2020 - Jan 2022

  Senior Information Technology Specialist

  • Devised strategies and implemented IT solutions to minimize the risk of cyber-attacks. Coordinated external audits and IT security risk assessments and provided recommendations to minimize threats. Maintained compliance with the latest to HIPAA/HITECH, PCI, GDPR regulations and requirements by adhering to industry standard cyber-security frameworks.• Tracked the latest IT security innovations and keeps abreast of cyber threats and security technologies. Communicates with key stakeholders about IT security threats.• Lead incident response situations when cyber threat actors are detected and active based on the AAOS Incident Response Policies.• Developed and maintained data security and privacy policies and procedures related to the proper handling and use of confidential information across the organization. Ensures that business processes incorporate the proper audit controls that demonstrate compliance with policy.• Responded to security assessment questionnaires from stakeholder institutions. Implements an effective process for the reporting of security incidents. Oversees the investigation of reported security breaches and develops strategies to handle security incidents and trigger investigations. Manages vendor relationships with security experts and advisors.• Implemented Risk Management program to conduct a continuous assessment of current IT security practices and systems and identifies areas for improvement. • Delivered new security technology approaches and implemented next generation solutions.• Ensured that proper monitoring of security vulnerabilities and hacking threats in computers, networks, cloud, and hosted systems is in place. Provided leadership to ensure business continuity in the event a security breach occurs, or a disaster recovery plan is triggered. Show less

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  Cyber Security

  Oct 2021 - now

  Senior Service Support Manager

  Manages Support Services Department for On-prem and SaaS products. Senior SME for Identity Finder/Spirion Sensitive Data Manager and Sensitive Data Platform.Architect and Implement customer environments.Professional Service Consulting for Cyber Security PII Searching, Identification, and remediation planning.Utilized analysis, reporting, and delivery techniques to provide insights, reports, dashboards, and guidance to aid in the improvement of the overall experience for our customers.Annual Recurring Revenue Analysis, performed QBR meetings, and resource planning for Fortune 50 clients. Increasing lifetime customer value, creating loyal customers, and providing product insights.Managed and deployed all company survey campaigns. Navigated company to better engagement and over-customer satisfaction with NPS scores and promoter comments/testimonials. Show less

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  Non Profit

  Sept 2022 - now

  Senor IT Specialist