Eslam Shaaban

Experience

• 

  Vodafone Egypt

  Jun 2014 - Oct 2014

  Customer Service Agent

  Handel all types of customers, Solve their problems, And Increase their loyalty and satisfaction.

• 

  Bench Mark Company

  Oct 2014 - Mar 2016

  Sales Promotion Representative

  Promote many branded products for a large slide of people.

• 

  Motion

  Mar 2016 - Oct 2016

  Branch Sales Manager

  Responsible for selecting, managing and evaluating a team of five people, who are working together to present the best selling skills of selling some branded clothes with a high quality and Lowest cost comparative of other clothes’ projects.

• 

  CIB Egypt

  May 2018 - now

  Key Achievement:• Ranked number 1th all over SSOs out of 82 for year 2022.• Ranked number 6th all over SSOs out of 95 for year 2023• Final appraisal Very Good for year 2022 and 2023.Skills Gained:• Ability to think strategically and to lead.• Setting the sales plan and daily sales activities.• Keep and maintain my team motivation in the highest level which reflect on our day to day target.Responsible For:• Execute sales plan that ensure building the business, deepening relationship, increasingtargeted customer base, performance efficiency versus target & exceeding productivity benchmark.• Improve customer service experience, create engaged customers and facilitate organic growth.• Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets andliabilities to ensure that targets are met through walk-in customers, relationship building,existing customer base, companies & new to bank clients in a transparent & ethical way.• Transfers knowledge, guide and act as role model for younger staff and to ensure that the new hires on-boarding process is strictly adhered to.• Conducting a daily meeting with my team to ensure that all sales plans working with the efficient way related to our targets. Show less Key Achievement:• Ranked Number 7st all over Personal Bankers out of 193 for year 2021.• Final Appraisal Very Good for year 2021Responsible For:• Promote the development and growth of CIB market share through selling a value-adding financial services.• Achieve the set objectives and applying superior quality service to keep CIB image.• Offering and x-selling other bank’s products in alignment with the bank’s policies and procedures.• In addition to handling all customers’ requests/instructions. Show less Responsibilities1.Obtain the needed documents from the companies employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures.2.Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers.3.Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.4.Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services.5.Provide a superior service and solving problems/complaints immediately and maintain strong relations with the segment customers. Show less

  • Deputy Branch Manager

    Nov 2024 - now

  • Sales And Service Officer

    Apr 2022 - Nov 2024

  • Senior Personal Banker

    Jul 2020 - Apr 2022

  • Payroll Personal Banker

    May 2018 - Jul 2020