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Atul Saha

Atul Saha

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location of Atul SahaHyderabad, Telangana, India

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  • Timeline

  • About me

    Support Specialist | Escalations Specialist | Senior Process Executice at Ex-cognizant

  • Education

    • Tripura University

      2017 - 2021
      Bachelor of Technology - BTech Electronics and Communications Engineering 8.50

      Activities and Societies: - Event head of a Robotronics Competition Inter-College, - Participate in various College Events and Functions, - Actively participated in various Events as a coordinator.

    • Kendriya Vidyalaya

      2016 - 2017
      Senior Secondary Education Science Stream 68%

    • Kendriya Vidyalaya

      2014 - 2015
      Secondary Education 79%

  • Experience

    • Cognizant

      Mar 2022 - Apr 2024

      As a role of Geo Data Escalation Specialist with Google Maps, I lead risk analysis and management efforts, swiftly address high-priority legal and global crisis escalations, conduct debugging and root cause analysis, manage urgent customer escalations, generate comprehensive reports, and collaborate with global teams for efficient issue resolution. This role demands a unique combination of technical proficiency and effective communication to proactively handle risks, address critical issues, and ensure customer satisfaction. Show less

      • Senior Process Executive

        Dec 2023 - Apr 2024

      • Process Executive

        Mar 2022 - Dec 2023

    • Revolut

      Apr 2024 - now
      Support Specialist

      As a Support Specialist at Revolut, I work closely with international teams to effectively resolve customer issues, utilizing troubleshooting protocols and API diagnostics, while proactively maintaining KPIs and supporting the team. Furthermore, I am committed to providing an exceptional customer experience, ensuring users feel confident in our fintech solutions. I offer top-notch support via in-app live chat, and email, leveraging CRM systems to consistently represent Revolut online.

  • Licenses & Certifications