Vijayakumar Krishnan

Experience

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  Vectra Systems and Solutions Pvt Ltd.,

  Mar 2000 - Oct 2003

  System Administrator

  Part of IT Team responsible to implement IT services for various customers, colleges and institutionsInstallation, configuration and administration of Windows NT 4.0,Windows2000 and Windows 2003 servers.Installation and configuration of Active directory services (ADS).Manage user accounts, groups, local security policies, and Group policies.Installation and configuration of Terminal servers and clients.Backup and restore management.Installation, configuring and maintenance of DNS, WINS and DHCP.Installation, configuration and administration of MS-Exchange2000 serverManage the application related problems in the server.Responsible of the new service packs, software packages, hardware, drivers, and utilitiesResponsible for monitoring and management of network infrastructure of the customer.Troubleshoot operating system related problems.Troubleshoot user complaints of hardware, software, and networking.Training the people to certify Hardware, MCSE, Red hat Linux, UNIX and Novell Netware. Show less

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  Sutherland Technologies

  Oct 2003 - Jun 2004

  Helpdesk Analyst

  Help desk engineer to provide technical support on digital devices from SonyTroubleshooting all windows operating system related issues.Installing and configuring the applications.Installing and troubleshooting Imaging devices.

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  Sify Technologies Limited.

  Jun 2004 - Aug 2005

  System Engineer

  As systems engineer responsible a remote support for Windows servers and Citrix applications for an european customerResponsible for handling Level II and Level III technical and functional calls.Installation, configuration and administration of Windows NT 4.0,Windows2000 and Windows 2003 servers.Installation and configuration of Active directory services (ADS).Configuring and managing Active directory replication.Managing and troubleshooting of DNS, WINS, DHCP, RAS, and RIS.Managing and troubleshooting Terminal servers.Install and configuring network printers.Managing and monitoring Veritas Backup Exec 8.6.Managing Patch Link update servers and Trend Micro antivirus software.Analyze restoration times of all types of software, hardware, and network problems.Installing and configuring Citrix MetaFrame on Windows 2000Deploying the applications in Citrix Farm.Troubleshooting the Citrix related issues. Show less

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  Wipro Technologies

  Aug 2005 - Nov 2009

  Onsite Coordinator for European Markets and Offshore Team for incidents, requests, planned intervention and handling escalations.Coach Offshore team to understand the customer business in relation with our support and services.Plan, direct and coordinate implementation of projects within the WINTEL team according to agreed timeframe, quality and budget parameters.Coordinate with customer and Wipro team for business and technical discussionsSchedule a meeting with customer to validate the technical discussion for shortlisted candidatesCoordinate with Design & Build teams for the deliverables on new projects in line with compliance & business requirements.Co-Ordination with other regions and teams for roll-out & deployment of GLOBE solutionsManagement and resolution of emergency changes on to the production infrastructureManage escalations from Markets and customer until its resolved. Drive root cause analysis for major incidents and repeated incidents with offshore team and customer. Show less Worked as an Wintel Specialist to fix the incidents related to Server Hardware like IBM, DELL & HP. Also we have to troubleshootOperating system related issues and fix it on agreed SLAResponsible for coordinating with Client for commissioning and Decommissioning of windows servers..As an L2 specialist, resolve technical issues related to Windows 2000, 2003 servers, HP and DELL Hardware.As a citrix L2 specialist resolve user incidents and requests and escalate to L3 if neededWorked on Peregrine Service Center tool for managing tickets for Incidents,requests and Changes as per agreed SLA.Coordinate and raise case with vendors as and when needed and own the issue until its resovled completely.Hot-fix deployment for multiple servers and followup to achieve the target and close the outages on timeManage the server using remote connectivity tools like Avocent, RDP, PcAnywhere, ILO, RAC & RSA.Installation and configuration of MSCS (Microsoft Cluster Service). Show less

  • Onsite Coordinator

    Oct 2007 - Nov 2009

  • ADMINISTRATOR - L2

    Aug 2005 - Sept 2007
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  Wipro Technologies Limited.

  Dec 2009 - Mar 2011

  Team Lead for Wintel

  ● Technical Lead for 11 members to support Windows based Infrastructure in FTS model support.● Team is responsible to manage customer infra consists of 10,000+ windows servers.● Responsible for preparing various reports for management, related to team performance and Area of improvement in our project.● Co-ordinate with Client and Wipro for recruiting candidates for our projects.● Responsible for coordinating with Client for commissioning and decommissioning of windows servers.● Responsible for Break fix and recovering the windows servers during crisis within SLA.● Responsible for coordinating with third party vendors like Microsoft, HP, and Dell for escalated issues for clients in European countries.● Responsible to debug Hot-fix issue during patch Management outage window.● Responsible to support Citrix L2 incidents and escalate to customer L3 if needed.● Responsible to solving tickets with Incident management, problem management, Service requests and Change Tasks Using Peregrine (Service Center) under SLA. Show less

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  Wipro Technologies

  Apr 2011 - Feb 2013

  As a project Lead for iBundle (Cummulative Microsoft security hotfix and other application fixes) preparation and deployment team at offshore, my team is responsibe to deploy the iBundle for 5000+ Wintel servers without impacting the customer business. With this experince, I am responsible to execute every iBundle with a project plan to plan, execute and closureProvided team with coaching and direction.Ensured proper release and maintenance of all systems. Played a transition manager role at onsite to transfer Patch management activities from cutomer to wipro offshore team. I am responsible to deliver this project at offshore and sustain it.The project went Go-live live in Sep 2011 and It was very successfulReceived a GLOBE Excellence award from customer sponsor for the project success

  • Patch Management Lead for Wintel

    Aug 2011 - Feb 2013

  • Transition Lead for Patch Management

    Apr 2011 - Aug 2011
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  Wipro Technologies

  Apr 2013 - Jun 2018

  Technical Lead for Wintel & Datacenter

  • Review Project proposals for completeness, validity and alignment with existing plans• Translate functional business requirements into infrastructure deployment plans according to agreed/established standards.• Liaise with appropriate technical teams to modify/extend the standards as required.• Drive input and feedback for Project budget establishment.• Prepare execution plan and agree this plan with all involved parties Measure, report and evaluate Project execution• Activate escalation procedures as required in order to meet project deliverables on time, quality and budget.• Ensure compliance to standards during planning and implementation of projects.• Ensure adequate documentation for processes and procedures are completed in order to handover to support teams including off-shore resources.• Ensure the Quality Assurance tasks are performed for each project and sustain release (CR)• Coordinate with Global Technical Teams to ensure availability & timely deliveries & successful go-lives.• Identify improvement areas• GoSeeThinkDo and RootCauseAnalysis performed on incidents to prevent its future occurrences.• Mentoring and networking core team members.• Skill based work assignment to the identified team done by mapping and scheduling Roadmaps.• Daily and Weekly discussion with the team to provide feedbacks, address issues and Motivate.• Knowledge transfer and training to offshore as well as Global Regional SME\'s• Creating KPI\'s and Measures based on the project requirement to proactively sustain the financial goals.• Primary point of contact for escalations from functional team Single point of contact between Onshore, Offshore & Functional teams for sustenance• Coordinate change requests in line with Change Management best practices & liaise with CAB• Ensure that best practices, service delivery, operational and technical inputs are available to all stake holders at any given point of time. Show less

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  Wipro

  Jul 2018 - now

  Accountable for end-to-end Service Delivery, I oversee an Enterprise customer’s IT estate, spanning across 200+ countries. My responsibilities include Service Delivery governance, managing delivery SLAs and KPIs, and ensuring compliance with contracts. I collaborate with Client Partners to identify growth opportunities and develop winning solutions. Additionally, I collaborate closely with customers, vendors, and other suppliers to build collaborative solutions. I manage multiple complex tracks, proactively address critical incidents, and focus on delivering high customer satisfaction.Infrastructure Scope: Responsible for Design, develop, test, deploy, and maintain services for products like Windows, Vmware, Nutanix HCI, OpenShift Container, RHEL, AIX, SCOM, IBM Tivoli Monitoring, Azure Monitoring, TSM Backup, IBM SPP, NetBackup, HPE ProLiant Servers, HPE 3PAR, Primera, Nimble, Tivoli work scheduler & Patch Management.Tool Development and Maintenance:Create and maintain tools for inventory management, hardware warranty, storage, backup, security, compliance, patch management, and reporting.ITIL Framework:Follow ITIL processes for incident management, request management, change management, and problem management. Show less Responsible for outcome-based delivery for End user Solutions for an enterprise customer business across the world operates in 200+ countries. The customer is having world class IT infrastructure, and I am responsible to manage 25,000+ server infrastructure and 200,000+ workstations across the region. My project team is responsible to deliver the following Service items,● Microsoft Windows Server 2008, 2012, 2016 & 2022● Physical Hardware● Server Virtualization using VMware, Hyper-V, and Azure● Storage & Backup● Citrix● Windows Workstations ● SCCM● Mobile Device Management● Antivirus & Patch ManagementThe support scope includes the following activities,● Design the solution for Windows server build and virtualization.● Develop the solution for Windows Infrastructure services.● Test all the services in development environment.● Deploy the services in QA, Dev, pre-prod, and Production environments.● Virtualization the servers using Hyper-V and VMware solutions.● Migrate the services in all the environments. ● Migrate workloads from on Prem to Wipro private cloud and Microsoft Azure public cloud.● Maintenance and support the services in all the environments.● Retire the services in all the environments as per the service life cycle time.Also, responsible to develop and maintain the following tools,● Inventory management Tools.● Hardware warranty Tools● Storage & Backup Management Tools● Security and Compliance Management Tools● Patch management Tools.● Reporting ToolsThe service is based on ITIL framework, which includes the following process,● Incident management● Request management.● Change Management● Problem Management Show less

  • Infrastructure Delivery Manager

    Jan 2021 - now

  • Technical Lead for End User Solutions

    Jul 2018 - Dec 2020