Mike McKiness

Experience

• 

  Walmart

  Jan 2005 - Jun 2015

  Managed a $186 million business unit consisting of 10 stores spanning across Arkansas, Mississippi, Missouri, and Tennessee. -Hire, train, coach, and supervise managers. -Champion human resource initiatives to foster talent.-Cultivate work culture that protects the values of dignity, respect, integrity, and ethics.-Promote high performing and diverse workforce and ensuring healthy talent pipeline.-Ensure compliance with legal, policies, procedures, and state and federal regulations.-Ensure stores delivering sales and profit targets and hold managers accountable. -Ensure stores are executing company sales and merchandising programs. -Tour stores to ensure effective merchandise presentation and guide facility management practices.-Model customer service standards and ensure excellence in the customer experience. -Plan and direct seasonal merchandise transitions to maximize sales. -Monitor loss prevention, safety, and store operational controls to minimize loss.-Conduct competition assessments and external factors on the business.-Evaluate operational practices and ensure effective and efficient. -Analyze reports and ensure KPI and performance metrics are aligned with goals. -Procure inventory directly from vendors to increase product selection and margin. -Networked with buyers, merchandise manager, and suppliers on inventory to maximize sales. -Conduct profit and loss reviews and recommend corrective actions. -Conduct talent reviews and succession plans. -Exceeded sales plan by 6% in 2014.-Successfully grand opened six stores in six months.-Supported Nashville stores for six months. Show less Key contact and merchandise liaison supporting 136 stores in Illinois and NW Indiana. Responsible for delivering product availability. -Negotiate pricing and quantity with vendors. -Procure inventory to exceed sales targets. -Work with home office buyers, merchandise execution, and distribution centers on inventory, merchandise category traits, and deleted inventory clearance dollars. -Tour stores to ensure effective merchandise presentation. -Analyzed product category sales trends. -Implemented consumer ready cooler initiative delivering a 2% increase YoY.-Spearheaded kosher merchandise traits for new store opening in Skokie in 2014.-Created strategic merchandising plans for the region. Show less Managed asset protection and risk management functions for 17 stores in a $650 million business unit. Responsible for accounts receivable, cash and inventory control, safety programs, CCTV program, shrinkage, and internal and external investigations.-Recruit, hire, train associates.-Verify proper procedures followed to minimize loss.-Coach and train regularly during store visits and on conference calls.-Generate custom and canned reports to identify loss.-Lead safety team calls and meetings.-Tour fresh areas to ensure Serve Safe procedures are followed.-Audit cash office, claims, DSD, Receiving, invoicing, and UPC for accuracy in procedure.-Conduct internal and external embezzlement and theft investigations.-Conduct ethics and integrity investigations.-Conduct integrity interviews using Wicklander Zulawski interviewing techniques.-Prepare stores for annual inventories and report inventory results.-Conduct pre-inventory reviews with recommended corrective action.-Maintain and submit accurate case reports into online case management system.-Train asset protection associates on proper shoplifter detention methods.-Work with law enforcement and prosecutors on theft cases.-Participate with market team conducting Store Total Activity Review audits quarterly.-Participate in conference calls and provide updates.-Reduced accident rate by 4 points, ranked 5th in the company in 2011.-Reduced shrinkage/loss by 18%, ranked 4th in the company in 2011.-Regional/divisional shrink/loss school trainer for high shrink store managers.-Created shrinkage/loss projection program and was implemented in the region. Show less Managed asset protection and risk management functions for 12 stores in a $753 million business unit. Responsible for accounts receivables, cash and inventory control, safety programs, CCTV program, shrinkage, and internal and external investigations.Recruit, hire, train associates.-Verify proper procedures followed to minimize loss.-Coach and train regularly during store visits and on conference calls.-Generate custom and canned reports to identify loss.-Lead safety team calls and meetings.-Tour fresh areas to ensure Serve Safe procedures are followed.-Audit cash office, claims, DSD, Receiving, invoicing, and UPC for accuracy in procedure.-Conduct internal and external embezzlement and theft investigations.-Conduct ethics investigations.-Conduct integrity interviews using Wicklander Zulawski interviewing techniques.-Prepare stores for annual inventories and report inventory results.-Conduct pre-inventory reviews with recommended corrective action.-Maintain and submit accurate case reports into online case management system.-Train asset protection associates on proper shoplifter detention methods.-Work with law enforcement and prosecutors on theft cases.-Participate with market team conducting Store Total Activity Review audits quarterly.-Participate on several conference calls.-Led the region in investigations and dollars recovered in 2007.-Market ranked 1st in shrinkage/loss KPI tracker for the company in 2009. Show less Managed loss prevention initiatives supporting six stores across Northeast Wisconsin and the Upper Peninsula of Michigan. Responsible for accounts receivable, cash and inventory control, safety programs, CCTV program, shrinkage, and internal and external investigations.-Recruit, hire, train associates.-Verify proper procedures followed to minimize loss.-Coach and train regularly during store visits and on conference calls.-Generate custom and canned reports to identify loss.-Lead safety team calls and meetings.-Tour fresh areas to ensure Serve Safe procedures are followed.-Audit cash office, claims, DSD, Receiving, invoicing, and UPC for accuracy in procedure.-Conduct internal and external embezzlement and theft investigations.-Conduct ethics investigations.-Conduct integrity interviews using Wicklander Zulawski interviewing techniques.-Prepare stores for annual inventories and report inventory results.-Conduct pre-inventory reviews with recommended corrective action.-Maintain and submit accurate case reports into online case management system.-Train asset protection associates on proper shoplifter detention methods.-Work with law enforcement and prosecutors on theft cases.-Participate with market team conducting Store Total Activity Review audits quarterly.-Participate on several conference calls. Show less

  • Market Manager

    Sept 2014 - Jun 2015

  • Regional Merchandise Manager

    Sept 2013 - Sept 2014

  • Market Asset Protection Manager

    Feb 2010 - Sept 2013

  • Market Asset Protection Manager

    Feb 2006 - Feb 2010

  • District Loss Prevention Supervisor

    Jan 2005 - Feb 2006
• 

  Advance Auto Parts

  Jul 2015 - Dec 2017

  District Manager

  Managed a $12.5 million business unit consisting of 11 stores in Benton Harbor, Battle Creek, Cold Water, Kalamazoo, Paw Paw, Plainwell, Portage, Sturgis, and Three Rivers Michigan. -Hire, train, coach, and supervise managers. -Conduct full cycle recruiting of managers and supervisors.-Foster a work environment of respect for all team members and customers.-Ensure stores delivering sales and profit goals. -Develop sales and expenses budgets to achieve goals. -Ensure execution of inventory and operational standards. -Conduct store visits and create action plans for store to achieve goals within the market.-Analyze reports and ensure KPI metrics are exceeded. -Teach business acumen to managers and conduct regular review of KPI reports.-Review Profit and loss statements and make corrective actions as needed.-Procure inventory from various sources to meet customer needs. -Networked with buyers, merchandise manager, and suppliers on product availability. -Ensure store controls are in place to minimize shrinkage and loss. -Conduct profit and loss reviews with managers. -Conduct talent reviews and succession plans. -Develop and implement sales plans. -Coach product knowledge and selling techniques. -Manage aged balance reports to drive profitability.-Conduct Quarterly store audits and create action plans.-Conduct store inventories and prepare tie-out process.-Foster employee recognition programs.-Exceeded sales plan by 4% in 2016.-Exceeded profit target by 7% to lead the region in 2017.-Reduced employee turnover by 20% in 2017. Show less

• 

  REEF

  Jan 2018 - Dec 2021

  District Manager

  People and operations leader for municipal parking facilities in Ann Arbor and Ferndale MI. Responsible for operations, HR functions, financial performance, and contract compliance. Lead a team of 115 employees including 14 managers. -Advise managers, and employees on various policies and procedures.-Work with labor union to ensure quality working relationships.-Administer labor contract adherence as well as create and negotiate contract proposals. -Attend grievance hearings and arbitrations. -Make recommendations to clients and executive leadership.-Hire, train, coach employees and managers. -Implement processes to drive continuous improvement in standards, productivity, and quality. -Analyze various KPI and performance indicator reports and make recommendations for improvement. -Coordinate various projects including capital improvements. -Oversee AP/AR accounts. -Ensure contract requirements are followed between company and the city. -Establish operational and financial performance goals. -Attend and participate in monthly meetings with DDA and board of directors. -Plan and coordinate operations for major city events. -Work with vendors, contractors, city staff, and local business owners. -Conduct audits on revenue, contracts, and performance standards are being achieved. -Create policies and standard operating procedures.-Managed full scale TIBA PARCS equipment upgrade project in 2021.-Worked with Detroit Lions and partners on supplies for COVID testing center in 2020.-Increased revenue by 9% in 2019.-Reduced expenses by $1.2 million in 2019.-Reduced turnover by 60% in 2019.-Negotiated two labor contracts with Teamsters Local 243 union. Show less

• 

  PCI Municipal Services

  Dec 2021 - Sept 2023

  Regional people and operations leader with oversight of municipal parking facilities in Ann Arbor, MI, Lawrence, MA, and Lexington, KY. Operations included 13 structures, 20 lots, and over 10,00 on-street stalls including enforcement. Supporting over 100 employees and 15 managers. Responsible for operation standards, financial performance, and contract compliance.-Advise managers, and employees on various policies and procedures.-Make recommendations to clients and executive leadership.-Hire, train, coach employees and managers on policies and procedures. -Implement continuous improvement strategies to drive productivity and performance. -Analyze various KPI and performance indicator reports and make recommendations for improvement. -Coordinate various projects including capital improvements and implementing new processes. -Create strategies and action plans to maximize revenue growth.-Review travel expense reimbursements. -Respond to RFP requests.-Oversee AP/AR accounts. -Ensure contract requirements are followed between company and the city. -Establish performance goals for managers and hold them accountable to achieving results.-Conduct manager performance reviews and performance appraisals.-Attend and participate in monthly meetings with city officials and board of directors. -Plan and coordinate people and operation strategies for various city events. -Work with vendors, contractors, city staff, and local business owners. -Conduct various audits to ensure compliance and performance standards met. -Create policies and standard operating procedures.-Attend industry conferences and networking events.-Consult with clients on operations and people initiatives to drive continuous improvement.-Develop and implement employee relations strategies to improve engagement and retention. -Built out Computerized Maintenance Management System Fiix.-Foster employee recognition programs. Show less People and operations leader for municipal parking facilities including eight structures, 15 lots, and over 2,200 on-street stalls. Responsible for operations, HR functions, financial performance, and contract compliance. Lead a team of 50 employees including 13 managers. -Advise managers, and employees on various policies and procedures.-Make recommendations to clients and executive leadership.-Hire, train, coach employees and managers on policies and procedures. -Implement continuous improvement strategies to drive productivity and performance. -Analyze various KPI and performance indicator reports and make recommendations for improvement. -Coordinate various projects including capital improvements and implementing new processes. -Review travel expense reimbursements. -Respond to RFP requests.-Oversee AP/AR accounts. -Ensure contract requirements are followed between company and the city. -Establish performance goals for managers.-Conduct manager performance reviews and performance reviews and appraisals.-Attend and participate in monthly meetings with city officials and board of directors. -Plan and coordinate people and operation strategies for various city events. -Work with vendors, contractors, city staff, and local business owners. -Conduct various audits to ensure compliance and performance standards met. -Create policies and standard operating procedures.-Attend industry conferences and networking events.-Consult with clients on operations and people initiatives to drive continuous improvement.-Develop and implement employee relations strategies to improve engagement and retention. -Built out Computerized Maintenance Management System Fiix.-Foster employee recognition programs.-Led change management from REEF to PCIMS including HRIS, CMMS, hiring, and onboarding.-Annual Operation Audit score average over 90%.-Awarded 100% annual management incentive by Board of Directors. Show less

  • Regional Manager

    May 2023 - Sept 2023

  • General Manager

    Dec 2021 - May 2023
• 

  Ace Parking

  Sept 2023 - Mar 2024

  Regional Director

  People leader supporting San Diego hotel valet and commercial, Los Angeles, Orange County, and Arizona operations. Responsible for leading all HR functions including labor contract compliance, employee relations, employment law compliance, and performance management systems. Led a team of three HR Managers supporting over 2,000 team members.

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  BINDER PARK ZOO

  Jul 2024 - now

  Director of Operations

  Oversee zoo operations including admissions, memberships, restaurants, retail stores, as well as field and security services. Lead a team department managers and an hourly staff of 200 employees. Accountable to delivering, operational standards, financial performance, and exceeding the guest experience.