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Violeta Antonova

Violeta Antonova

Direct Service Manager

Followers of Violeta Antonova600 followers
location of Violeta AntonovaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Technical Services Manager at Xerox

  • Education

    • Sofia University St. Kliment Ohridski

      1988 - 1993
      Bachelor's & Master's degree Mathematics & Computer Science Distinction

    • University of National and World Economy

      1993 - 1998
      Master's degree Finance & Banking Distinction

      Activities and Societies: Master's Thesis: Transbanking payments using debit cards via National Operator “BORIKA"

  • Experience

    • Xerox Bulgaria

      May 2003 - Aug 2007
      Direct Service Manager

    • Design Board Sofia

      Aug 2007 - Jul 2008
      General Manager

    • Xerox

      Jun 2008 - now

      • Leading Technical Service Operations in Bulgaria, Hungary, Ukraine & Kazakhstan.• Managing and monitoring teams of Service Engineers (TSR), cost control, inventory management, customer satisfaction;

      • Technical Services Manager

        Apr 2021 - now

      • Customer Service Operations & Global Delivery Outsourcing Manager

        Mar 2012 - Aug 2023

      • Direct Service & Global Delivery Outsourcing Manager

        Jan 2011 - Jul 2012

      • Direct Service Manager

        Jun 2008 - Jul 2011

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Xerox
      May 2006