Erin Brockman

Experience

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  Dance Etc.

  Aug 2015 - Sept 2018

  Dance Assistant

  I instructed, choreographed, and polished routines for dancers from ages 3-17 in numerous styles of dance including ballet, acrobatics, tap, jazz, hip hop, etc. As a dance assistant, I learned the importance of being able to adjust to unexpected situations in high stress environments. In addition, I formed strong relationships with the families I taught through mutual respect and communication. I learned a lot about time management and leadership through this experience as I was a part of the team's success. Show less

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  Delta Air Lines

  May 2019 - now

  Implemented a new service recovery tool to over 300 domestic stations to enhance the customer experience and reduce agent task time during irregular operations.Developed training materials and lead 40 in person training sessions to support change management.Identified vendor auditing failures resulting in financial returns to Delta Air Lines.Collaborated with cross-divisional teams to ensure data security, passenger safety, legal risk mitigation, and vet expansion opportunities.Performed data analysis of hotel redemption to identify drivers of average daily rate and to quantify spoilage savings through proposed process changes. Show less Identified key stakeholders, project deliverables, and timeline for technology development.Managed vendor relationship domestically and internationally while monitoring budget allocation.Performed a safety risk analysis and developed risk mitigations for communication channels to ensure procedures did not disturb daily operations. Developed status reports for stakeholders and senior leadership through data visualization.Lead weekly and monthly meetings to review project progress and product development. Show less

  • Pricing Specialist

    Aug 2024 - now

  • Accessibility Specialist

    May 2023 - Aug 2024

  • Senior Analyst

    May 2022 - May 2023

  • ACS: Project Management Co-Op

    May 2019 - May 2022
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  University of Cincinnati

  Aug 2019 - Dec 2019

  Peer Tutor at The Learning Commons

  As a Peer Tutor, I promote independent learning as I help fellow students discover the tools and different methods of learning available to them. In addition, The Learning Commons emphasizes that each student has their own unique differences that allow them to succeed in their own ways. Helping my peers succeed not only allows me to develop my communication and leadership skills, but also leaves me full of joy and pride as they leave less stressed and with a plan for success. I am able to assist in introduction courses to Business Analytics, Marketing, Economics, Business Communications, Management, Accounting, and Career Success. Show less

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  GE Aviation

  Jul 2020 - Aug 2020

  Technical Intern

  GE Aviation's Intern Academy is a four week long program created as a remote work experience. Each week focuses on a new area of professional development in the areas of engineering, supply chain, and business simulation.Interns will participate in workshops forming technical skills in areas such as Lean, Six Sigma, Thermodynamics, Mechanical Design, and more. In addition, interns are encouraged to network with co-workers and connect through volunteer systems as they are immersed in the GE Aviation culture. Show less