Crystal Franklin-Barker

Experience

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  Silliker Laboratories Inc

  Mar 2002 - Jul 2002

  Microbiology Technician

  Prepare food samples for microbiological diagnosticsPlate, Transfer, and Streak prepared food samples

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  Peptisyntha SA

  Jul 2002 - Aug 2004

  Purification Technician

  Purify peptides utilizing Preparative and Analytical HPLC systems under Non-GMP and GMP conditionsPrepare buffer solutions for analytical and preparative HPLCMaintain analytical and preparative HPLC systems as necessaryMaintain a clean and orderly workspace and write up production reportsPerform other operations as required and follow all safety requirements

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  Centinela Freeman Health System

  Jul 2004 - Jul 2006

  Certified Pharmacy Technician

  Dispense medications accurately and efficientlyEffective sterile product preparation using aseptic techniqueAccurate dose calculationsAssemble and Maintain anesthesia narcotic boxes for surgery Audit anesthesia narcotic boxes by comparing the patient’s anesthesia record and the anesthesiologist’s Controlled Drug Administration RecordNarcotic inventoryPurchasing and BillingTeamwork, Customer Service, and HIPPA

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  Sunrise Hospital

  Jul 2006 - Nov 2012

  Certified Pharmacy Technician II

  Prepare, label and distribute medications for neonatal, pediatric and adult patients under the supervision of a registered pharmacist.Serve as evening and back up pharmacy buyer providing coverage and extended oversite of drug procurement for the main pharmacy, satellite pharmacies and other hospital units.Serve as Administrative Assistant to the Director of Pharmacy, Director of Pharmacy Operations and Pharmacy Supervisors to oversee and coordinate all administrative functions including but not limited to licensure, audit preparation, record management, HR and scheduling. Show less

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  Parallon

  Nov 2012 - Dec 2015

  Division Pharmacy Inventory & Procurement Analyst

  Assist with oversight and improvement of the procurement process of pharmaceuticals for 8 Hospital Corporation of America (HCA) hospitals in California and Nevada as a key member of the Division Pharmacy Administrative team.

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  AmerisourceBergen

  Jan 2016 - Jan 2022

  In collaboration with Health System Sales and Customer Operations Leadership, lead a continually expanding 59-member team by creating a standardized yet flexible organizational structure and cross-enterprise operational processes overseeing ~$22BN in revenue. Team priorities are ensuring consistent, high quality strategic and operational customer support for all customer segments, providing exceptional customer experience that drives business expansion, retains existing business, enhances renewal potential, and increases gross profit. Show less

  • Sr. Manager, Account Experience

    Mar 2020 - Jan 2022

  • Manager, Account Experience

    Jul 2018 - Mar 2020

  • Strategic Accounts Specialist, Health Systems

    Feb 2017 - Jul 2018

  • Pharmacy Account Specialist II

    Jan 2016 - Feb 2017
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  Cencora

  Jan 2022 - now

  Manager II, Continuous Improvement

  Improving quality and driving positive impact to customer experience and satisfaction by partnering with business functions to identify areas of process improvement, understand current state, analyze data to identify root cause, synthesize findings, develop practical improvement recommendations for repeatability, sustainability, and scalability, lead execution of initiatives, and monitor performance metrics to evaluate effectiveness using Lean methodology and tools.Concomitantly navigating change by managing stakeholder apprehension through feedback loop communication, reinforcement of value propositions, mentorship, and training. Show less