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Riza Benas

Riza Benas

Travel Agent

Followers of Riza Benas88 followers
location of Riza BenasBalbriggan, Fingal, Ireland

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  • Timeline

  • About me

    Sales & Ticketing Supervisor

  • Education

    • Our Lady's Groove Goatstown Road, Dublin 14

      2008 - 2011
      Highschool

      Completed Leaving Certificate.Higher Subjects: Economics, Biology and Classical Studies.Ordinary Subjects: English, Mathematics and French.

    • Dublin Institute of Technology

      2011 - 2014
      Bachelor of Arts - BA Tourism Management Merit, Upper Division

      Activities and Societies: • DIT Basketball Team • DIT Tourism Society Completed Tourism related modules.Business Modules:• Service Marketing and Customer Care• Planning and Control• Marketing and Event Management• Human Resource, Economics• Management, Accounting: Cost & Decision Making• Management• Transport ManagementOther Modules: • Database & Ind Software (DIS)• Communication• French

    • UCD Professional Academy

      -
      Professional Diploma HR Management Distinction

    • University of Perpetual Help - GMA Campus

      2005 - 2008
      Highschool

      Activities and Societies: Cadet Officer Candidate Course (COCC) and Girls Scout of Philippines Completed 1st year to 3rd year high school.

  • Experience

    • Unique Travel

      Feb 2013 - Aug 2013
      Travel Agent

      As part of my college internship, my role at Unique Travel includes:• Quoting flight fares and converting these to bookings.• Making flights reservation mostly for Filipino Market.• Offering face to face and telephone advice to clients.Reservation System Used: Worldspan

    • Skyline Travel

      Dec 2015 - Nov 2018
      Travel Advisor

      My role includes:• Making flights and hotel reservations.• Offering excellent customer service and answering travel related queries from clients.• Cooperate with client to determine their needs and preferences such as schedules and costs.• Deal with occurring travel problems, complaints or refunds.• Coordinating with major airlines regarding promotional fares and use promotional techniques and prepare promotional materials to sell itinerary.• Enter data into our software and maintain client files.• Generating invoices and communicating it to the client.• Keeping a commission record for every tickets and hotel sales.Reservation System Used: Amadeus Show less

    • Sky Handling Partner

      Nov 2018 - now

      Role includes:• To serve customers in courteous and professional manner and to provide maximum assistance to them.• Use sales skills to generate revenue by converting enquiries into confirmed reservations and applying all rebooking charges and excess baggage charges where appropriate.• Generate accurate and timely ticket sales reports according to established procedures.• Control the cash-flow accurately, ensuring the secure lodgement of cash and cheques and recording same.• To action the re-booking or re-routing of passengers in cases where flights are disrupted according to normal IATA procedure and with reference to the carriers instructions.• To deal with telephone enquiries from passengers, service partners, Customer Airlines and travel agents.Other Reservation System used:• Skyspeed• Saber• Amadeus Show less

      • Sales & Ticketing Supervisor

        May 2022 - now

      • Sales & Ticketing Agent

        Nov 2018 - May 2022

  • Licenses & Certifications