Christel Flores

Experience

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  Sutherland

  May 2013 - Jan 2018

  Retention Specialist

  Proactively retained customers seeking disconnection or service downgrades, ensuring satisfaction and loyalty.Effectively showcased company products, emphasizing their advantages over competitors' offerings. Demonstrated strong customer relations by exercising sound judgment and responsibility in both customer and company interests. Applied advanced problem-solving skills to address challenges efficiently. Engaged customers thoughtfully, multitasking to build meaningful relationships and enhance customer connections. Acted as the primary customer resource, handling technical inquiries, addressing pricing concerns, and managing contracts. Resolved billing issues, promoted and sold new products and services, fostering customer-centric conversations. Transformed the overall customer experience through proactive initiatives. Show less

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  Tata Consultancy Services

  Mar 2018 - Jun 2019

  Senior Recruiter (US-Based Clients)

  Earned accolades including the Fast Starter Award, Aces-All-Day Award, and Best Supplier Call Award. Successfully filled an average of 5-7 positions per month through strategic recruitment efforts. Received commendation from the client for consistently surpassing monthly performance goals. Conducted end-to-end recruitment for administrative, clerical, customer service, and light industrial positions, primarily for Fortune 500 companies. Utilized sourcing databases such as CareerBuilder, ZipRecruiter, LinkedIn, and client internal databases, as well as free databases like social media, to identify potential candidates.Collaborated with team members to optimize overall team performance. Fostered strong relationships with internal and external business partners, ensuring a positive Customer Experience by providing timely and accurate feedback. Addressed client concerns through supplier calls and emails. Actively contributed feedback and suggestions to assist the client in filling challenging positions. Maintained up-to-date records in the Applicant Tracking System (ATS) to ensure accurate and efficient tracking of recruitment activities. Show less

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  HIKINEX

  Jun 2019 - Nov 2019

  Executive Recruiter (US-Based Clients)

  Collaborated closely with clients to understand client specific job requisitions, ensuring a comprehensive grasp of position requirements.Sourced and interviewed Partners and Attorneys from Am Law 100 firms.Sourced and interviewed Regional Executives, Account Managers and Directors in the legal sales industryPerformed targeted recruiting for IT professionals for a Fortune 500 companyIdentified and implemented new/innovative ways to source and connect with a diverse poolof candidatesPerformed all other ancillary duties as needed and defined by Account Manager, Recruitment Manager and US ManagementIdentified talent from online database/job boards, contact lists, internal database and employee referrals for routine and hard-to-fill jobsEfficiently managed a strong candidate flow for the teamMaintained DYN, LinkedIn and other databases with new and modified candidate records Show less

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  Connext Global Solutions

  Nov 2019 - Dec 2021

  Senior Talent Acquisition Specialist

  Doubled the number of hires in a month after being employed by suggesting and implementing improvements in the recruitment process.Received a Circle of Excellence Award for improving the days-to-fill from an average of 31 days from the end of January 2021 down to 17 days by the end of March 2021. The improvement is equivalent to a reduction of loss in revenue of $33,000 in the first 2 months alone.Consistently exceeded the monthly target of 21 days for days-to-fill. All efforts resulted to 72 positions closed in 2020 and 163 positions closed in 2021.Acted as POC of the company’s recruitment department. Supervised and mentored junior members of the team.Managed full-cycle recruitment, screening resumes, conducting initial interviews, and providing prequalified candidates to the hiring manager for review. Conducted initial background checks for candidate onboarding. Worked closely with people and business partners to develop a high-touch and seamless recruitment process focused on delivering an exceptional experience for hiring teams and candidates. Managed all job boards, including but not limited to Indeed, LinkedIn, Jobstreet, Social Media, internal database, etc. Provided daily and weekly recruitment updates to hiring managers, directors, and the company president. Continually grew a pipeline of qualified diverse candidates for current and future roles through traditional and non-traditional sourcing strategies. Represented the company for external affairs in sourcing.Actively participated in job fairs and connected with different institutions to widen the company's network. Identified and implemented new/innovative ways to source and connect with a diverse pool of candidates. Show less

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  Cloudteam.com

  Jan 2022 - Dec 2023

  Technical Recruiter

  Collaborated closely with account managers and sales team to understand client specific job requisitions, ensuring a comprehensive grasp of position requirements.Designed and implemented efficient sourcing strategies to attract and identify qualified candidates, optimizing the recruitment process.Conducted initial screenings through phone or video calls and authored comprehensive write-ups to skillfully present candidates to clients. Acknowledged as the team's top performer for crafting candidate qualification write-ups, which were consistently presented to clients alongside resumes.Established, managed, and continually updated a comprehensive candidate database within specific markets, ensuring a readily available talent pool.Conducted persuasive phone calls and email campaigns to effectively sell open positions to potential candidates, showcasing strong communication and sales skills.Utilized targeted recruiting methods, including LinkedIn, database searches, referrals, social media sourcing, and networking, to identify and engage qualified candidates.Screened and evaluated candidates meticulously, ensuring that only top-tier candidates were presented to clients, contributing to high-quality placements.Fostered trust-based relationships with candidates, emphasizing the importance of building and maintaining strong connections. Show less

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  Vaachi Systems Inc

  Mar 2024 - now

  Senior Technical Recruiter