John Lang

Experience

• 

  Texas Instruments

  Apr 1983 - Oct 1992

  • Operations Tech

    Apr 1988 - Oct 1992

  • Customer Engineer

    Apr 1983 - Mar 1988
• 

  Hewlett-Packard

  Oct 1992 - Jan 1998

  Lead Response Center Engineer

  Provided remote support on Hp Servers and workstations. Was also instrumental with taking over H/W and S/W support for Filenet within the Response Center.

• 

  HP

  Dec 1998 - Nov 2009

  Assist with general coordination, resource assignment and general consulting to solve the problem as fast as possible when a customer problem cannot be solved within the standard support process. As such, the EE may direct or provide remote and on-site analysis, Diagnosis, and technical support as well as engage engineering and 3rd party resources to bring the problem to closure within customer expectations. Supported Mission Critical down customers.

  • Escalation Specialist/Engineer

    Jan 2000 - Nov 2009

  • BRS

    Dec 1998 - Dec 2000
• 

  Heritage RealEstate Brokers

  Feb 2003 - Mar 2006

  Real Estate Agent
• 

  SourceDirect

  Mar 2010 - Feb 2013

  Critical Systems Engineer

  Onsite repair of Hp parisc/integrity servers and disk arrays

• 

  Hewlett-Packard

  Feb 2013 - now

  Technical Consultant