Bill Ferguson

Experience

• 

  Cox Media Group

  Jan 1988 - Jan 2005

  Provided end user support and maintained the desktop architecture pertaining to security, software, and hardware standards as defined by organizational compliance standards for such systems. Supported the desktop infrastructure aspects of technology migration including capacity planning, security, and performance based management while maintaining awareness of industry direction and technological growth opportunities. • Instituted a Symantec Ghost server and administered a workstation image library to streamline operational Windows based deployments that reduced the amount of time to reimage a system from 5 hours to less than 45 minutes • Beta-tested with vendor a remote desktop support tool (VNC) for both MS Windows and MAC OS based systems that provided the organization the ability to support our business needs at remote locations. Defined and wrote technical documentation on how to use the product and trained staff members Show less • Directed the daily activities of two Administrative Assistants • Negotiated and administered all support and maintenance contracts • Sustained all departmental purchase activities for computer related hardware / software in excess of 9 million dollars• Drafted and finalized company policy and procedures for implementing and tracking company fixed assets • Developed, implemented, and administered systems used to track purchases, hardware and software assets, and department expenses for senior management Show less • Administered a Novell Netware thin net client network • Oversaw all database activities and file extraction processes for sales staff and crew• Managed a Tele-Direct predictive dialer system• Responsible for the creation of all calling campaigns for the sales staff• Created and administered weekly and daily backup schedules for all data systems and servers• Acted as a backup for the Sales Manager, Crew Managers, and Sales Director in their absences• Participated in various sales / marketing strategies that increased sale volumes and customer retention by 13% Show less

  • Systems Technician - Administrator

    Jan 2001 - Jan 2005

  • Asset Management Administrator

    Jan 1997 - Jan 2001

  • Systems Data Manager

    Jan 1996 - Jan 1997

  • Computer Operator

    Jan 1988 - Jan 1996
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  Manheim

  Jan 2006 - Nov 2011

  Information Technology Manager

  Directed all IT staff members, business initiatives, and daily work schedules for three locations in the South Florida Market. Managed and supported complex business systems and initiatives all of which contributed to annual revenues in excess of 29 million dollars. Sustained the planning, budgeting, contract negotiations, and managed the purchase requisitions of all IT related equipment, software, and computer related supplies for the South Florida market.• Defined, implemented, and adhered to corporate policies and procedures that maintained standardizations of hardware and software throughout our organization• Lead teams in various expansion / relocation projects that improved operational efficiencies by 23% and increased IBD profit margins Show less

• 

  Cox Automotive Inc.

  Nov 2011 - now

  Responsible for supporting various business locations residing in the Florida and Texas markets. Provide technical support for all IT related computer equipment including such devices manufactured by: Dell, Lexmark, NCR, Printek, Motorola, Zebra, Panasonic, Bogen, WYSE, Cisco, IBM, and Apple. Support responsibilities also include troubleshooting all local Cisco based network infrastructure components (both wired and wireless), and various complex systems, cameras, and servers that stream live audio and video feeds to our customers. Show less Responsible for supporting various business locations residing in the Florida and Texas markets. Provide technical support for all IT related computer equipment including such devices manufactured by: Dell, Lexmark, NCR, Printek, Motorola, Zebra, Panasonic, Bogen, WYSE, Cisco, IBM, and Apple. Support responsibilities also include troubleshooting all local Cisco based network infrastructure components (both wired and wireless), and various complex systems, cameras, and servers that stream live audio and video feeds to our customers. • Ability to identify and or define viable technology solutions that meet business needs in a complex, fast-paced environment with little or no supervision• Participated as the only beta site to validate and test new Windows 7 based machines in a live production environment and recommended break-fix solutions that were implemented and deployed across our enterprise • A member of Manheim’s Windows 7 Enterprise Deployment Team that deployed more than 11,000 desktop systems, peripherals, and customized applications across North America, Canada, and Puerto Rico Show less

  • Field Support Specialist

    Jan 2006 - now

  • Field Support Specialist

    Nov 2011 - Apr 2015
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  Nerium International

  Feb 2015 - now

  Brand Partner