Jacob Blackey

Experience

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  Shaw's Supermarkets

  Jun 2016 - Sept 2019

  Retail Stock Clerk

  I first started out as a grocery clerk. I am now also a seafood clerk, deli clerk, produce clerk, and recently became the backup scan coordinator.

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  Lakes Region Community College

  Jan 2018 - Apr 2019

  IT Work Study Student

  I helped my fellow teachers and students by working as a work study. I maintained and troubleshooted computers, had access to the server room, and used Windows Server 2016 to assist anyone who needed admin help.

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  Albertsons Companies

  Aug 2020 - May 2023

  IT Field Service Technician III

  In the role of Field Service Tech III at Shaw's, expertise was demonstrated in the installation and support of a wide array of technology solutions across retail environments. The focus was on ensuring operational efficiency and reliability through hands-on work with both hardware and software platforms. This included setting up entirely new systems, removing the old ones, and maintaining existing systems to support the dynamic needs of the retail space.Installed and maintained standard hardware and software platforms, ensuring seamless integration into retail environments.Repaired a variety of approved technology hardware, including but not limited to:IP Based Phones and systems.Brother PrintersLexmark PrintersPC/Server hardwareNetwork hardwareRF devicesPrintersZebra and Honeywell equipment (handheld devices, wireless handscanners, scales)Bizerba scalesToshiba Self Checkouts, PCs, CC and DD controllersManaged the receipt, staging, and inventory control of IT equipment and tools, ensuring accountability and efficiency.Led pilot testing for new installation processes and procedures, optimizing retail equipment deployment.Coordinated the return of old equipment to the service center and updated inventory systems accordingly.Specialized in troubleshooting and resolving complex business application and system issues, providing reliable IT support.Committed to maintaining service level agreements and adhering to established repair standards.Traveled extensively to support Zone Service Areas, with a primary focus on 14 stores, and provided additional support across zones.Certified with Weights & Measures in New Hampshire, ensuring compliance and certification of commercial scales. Show less

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  Valvoline Instant Oil Change - Henley Enterprises

  Jun 2023 - now

  IT Installation Specialist

  Seasoned telecommunications professional specializing in the comprehensive management of network systems and in-store technology solutions. Dedicated to ensuring optimal network functionality and adherence to stringent company and customer standards.Installation, maintenance, testing, troubleshooting, and replacement of IP-based equipment and telecommunications gear to ensure network performance and qualityCompliance with customer specifications and company standardsSetup, monitoring, and maintenance of:Phone systemsAlarm systemsAudio/Video surveillancePoint of Sale (POS) computersBiometric time clocksProficiency in network infrastructure; expertise in ethernet cabling, including:Cable runsTerminationTesting of connectorsSupport provided to end-users, both in-person and onlinePrompt addressing of system-related issues and outagesCommunication of updates, status, and completion information to management and users through various channelsExecution of additional specialized tasks as required Show less