Sandra Matsudo

Experience

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  Raia Drogasil S/A

  Jan 2009 - Nov 2012

  Client Service Professional
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  Secretaria Municipal de Assistência e Desenvolvimento Social - SP

  Jan 2013 - Jan 2019

  IT Manager

  DescriçãoKey Responsibilities: Monitoring and maintenance of networks and servers | Supporting employees in IT and administrative issues | Managing IT assets (purchase, inventory control) | Providing access, special requests and standard software | Managing company e-mail accounts | Managing fixed assets, equipment and office supplies | Administrative support, including, processing of invoices, registration and business relations with external suppliers | Supplying 42 additional workplaces with IT equipment (contract conclusions, managing the inventory of working equipment, handling repairs and warranty claims, and auditing invoices) | Administrative support for day-to-day business in the General Affairs department | Documentation of processes, backup and archiving of data. Show less

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  Elos Educacional

  Nov 2019 - May 2020

  SYSTEM ADMINISTRATOR

  Key Responsibilities: Project Management and Administration | Head of IT Support | Responsible for the timely and high quality resolution of incidents and service requests | Installation, configuration, and support of multiple desktop applications, including the Windows Office Suite | Input and maintenance of IT assets, including SAM | IT support at events and conferences | Responsible for incidents, ensuring higher level resolution and follow-up with the user and/or documentation solutions | Second line support; installation of printers, network cabling maintenance | Active Directories (AD) changes, user account management, backups and security. Show less

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  BBVA

  Jun 2022 - now

  Information Technology Operations Specialist