Terrence Warren

Experience

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  Porter Novelli

  Jun 1999 - Feb 2009

  Systems Administrator

  Maintained server security, performed and oversaw the creation, maintenance and deletion of user network accounts using Microsoft Active Directory; and delegated permissions to network shares, files and folders. Participated in the planning and delivery of customer support services. Installed, upgraded, delivered and provided troubleshooting for hardware and software components. Performed file backup and restores, system and peripherals troubleshooting and component repair.Monitored Local Area Network and Wide Area Network including daily checks of all servers and weekly reporting of disk space utilization and acted accordingly to any service issues.Troubleshot software, hardware and file server issues communicated to the GWI c.support help desk by promptly receiving, logging and accurately reporting the status and assuming ownership of issues to ensure satisfactory closure and follow through.Created and maintained machine image ghost builds for desktops and laptops using Symantec Ghost. Maintained documentation for each machine image build and retrofitted image builds to apply software application version updates or removal including operating systems updates and changes.Administered and maintained phone and voicemail system to provide Service, Adds, Moves and account changes on the Avaya Communications Manager S8200 switch and Intuity Audix LX voicemail system.Maintained the inventory and asset tracking database (IT equipment and software inventory system) to make sure all equipment information is input and accurate.Provided information technology training for new employees, interns and contractors on authenticating to the network, accessing network drives, email & calendar scheduling, and phone and voicemail systems.Assisted the IT Manager in proactively planning technology advancement and growing needs of the office. Show less

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  Woodside Temporaries, Inc.

  Oct 2010 - Feb 2011

  Technical Support Representative

  Worked on a temporary assignment from the Cannon House Office Building, Room 141 of the House Information Resource (HIR) department and Operations for the Office of the Chief Administrative Officer (CAO) for United States House of Representatives. Worked on a Green initiative project to configure all CAO printer default settings to Duplex printing. Participated in the 2010 Transition Team to provide information technology support for new incoming elected members of Congress.Responded, took ownership of and closed Remedy help desk tickets to provide desk side support to members of Congress and their support staff in Washington, DC and provided remote assistance to Congressional District Office staff using Bomgar.Processed Blackberry Enterprise Activation requests to add new, upgrade and replace - Blackberry devices authorized on Blackberry Enterprise Server.Configured Blackberry Desktop Manager Device synchronization settings for members of Congress and staff; and configured Microsoft Outlook 2003 & 2007 mailbox permission settings to configure Calendar functionality. Administered password resets, unlocked accounts and created new user accounts for members of Congress, staff and Committee Members using Microsoft Active Directory. Show less

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  CIMA Integration, LLC

  Mar 2011 - Aug 2011

  Systems Analyst II

  Worked temporary assignment in support of HSPD-12 to provide Card Management Agent technical support for PIV cards for the Food and Drug Administration Office of Information Management.Provisioned PIV card with Card Issuance Station to update and renew badge certificates, conduct PIN resets and fingerprint capture to provide end users logical access to FDA network resources.

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  Newport News Shipbuilding, A Division of Huntington Ingalls Industries

  Feb 2012 - Jun 2022

  End User Support 3

  A 2016 IT Mentorship Program participant with the Cyber Assurance Group (CAG) Manager for Newport News Shipbuilding. Shadowed the CAG team to become familiar with vulnerability assessment and compliance in Cyber Security to support Assessment and Authorization effort and preparation as a deliverable to the Department of Defense.Provides information technology support for all HII division executive personnel and their staff.Provides IT equipment support on HP branded Microsoft Windows 7 64-bit Enterprise Edition desktop, laptop, and tablet computers, Blackberry devices, Samsung Galaxy mobile devices, mobile broadband hot-spots (Verizon Jetpack, Pantech ULM290 Broadband card and WWAN GOBI card), and secure email administration applications using Good for Enterprise on iPhone & iPad's for Apple based devices and Knox integrated with AirWatch on Samsung supported devices.Installs, images, configures, and troubleshoots laptop, tablet, and workstation network connectivity issues.Provides VPN administration for remote access connectivity to enterprise domain using Pulse Secure and Juniper VPN client, ActivIdentity AAA Web Help Desk for administration of ActivIdentity One-Time-Password token for VPN remote access accounts (set PIN code, token reset, re-synchronization, unlock and reset number of tries).Administers BlueSocket account creation for user authentication to Guest Network services for Internet access and internal user network resource accessibility (maintain network drive mapping) while connected to an office wide internal access point while mobile within the domain enterprise.Administers Sophos Safeguard 7.00 to provide encryption on local hard drives of supported domain machines; provides recovery key to unlock computers upon unsuccessful authentication attempts at SophosSafeguard logon screen as required using Safeguard Enterprise Web Helpdesk portal. Show less

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  American Chemistry Council

  Jun 2022 - now

  Technical Support Specialist