
Esther Marchand
Certified Nursing Assistant

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About me
Assistant Manager of Quality at CSL Plasma
Education

University of North Florida
2010 - 2012Bachelor's of Science in Health Public Health Education and Promotion
Florida State College at Jacksonville
2003 - 2007Associate’s Degree Liberal Arts and Sciences/Liberal Studies 3.35
Experience

Brooks Rehabilitation
May 2007 - Dec 2012Certified Nursing AssistantStrengthen the hospital’s ability to maintain patient confidentiality by applying HIPAA laws to daily activities.Educated patients on promoting health and disease prevention by staying current on relevant anatomy and physiology, hospital protocol, nursing and therapy program procedures.Increased patient recovery time by implementing prescribed therapy and medical procedure schedules in a fast paced environment.

Full-time Training in Anaheim
Feb 2013 - Dec 2015Health Educator/ CoordinatorIdentified and assessed the student health office needs by creating a system to collect and analyze data based on semester medical program evaluation.Planned and instructed multiple first aid and medical emergency preparedness classes in conjunction with the organization’s administrative office, physicians, and medical teams.Developed the school’s primary health promotion resource by managing a team of multi-disciplined professionals to produce presentations and other health education materials to target the health concerns of 250 students, including family and reproductive health. Show less

Living Stream Ministry
Feb 2013 - Dec 2015University campus and community advisorCarried out Christian ministry by mentoring at-risk college students and young adults from varied socioeconomic backgrounds as part of a twenty-four member teamBalanced coursework in advanced religious studies, leadership, research, ethics and character development along with field work and community servicePiloted the program’s objectives on campuses in California, Massachusetts, France, and United Kingdom in coordination with local non-profit organizations

University of North Florida
Jul 2016 - Dec 2016Office AssistantCollaborated with management in updating social media and website accounts regarding council agendas and meetings.Maintained order of office relating to budget/expense reports, collecting correspondence, servicing office equipment, updating association records, and scheduling room reservations for association members and faculty.Developed and updated material necessary for committee meetings, faculty nominations for awards, agenda packets, and meeting minutes by utilizing Microsoft Office proficiency in Word, Excel, Powerpoint, and Outlook. Show less

UCI Health
Feb 2017 - Jul 2018Principle Administrative Coordinator & Medical Recorders ClerkEstablished and nurtured working relationships across the health system through excellent communication skills.Doubled the patient population served by UCI Hospital by collaborating with a team of healthcare professionals to prepare current medical records to be translated to the Epic platform, an electronic medical record system.-Yielded superior department-by-department patient satisfaction scores by diagnosing false financial discrepancies of third-party insurance claims.

CSL Plasma
Jan 2019 - nowAssistant Manager of Quality
Sept 2020 - nowManagement Trainee of Quality
Oct 2019 - Sept 2020Group Lead and designated trainer
Jan 2019 - Nov 2019
Licenses & Certifications
- View certificate

Leading at a Distance (2019)
LinkedInApr 2024 - View certificate

A3 Problem Solving for Continuous Improvement
LinkedInApr 2024 - View certificate

Influencing Others
LinkedInApr 2024
Languages
- enEnglish
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