Diana M. Pardo A.

Experience

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  Empresa de Acueducto y Alcantaillado de Bogotá ESP

  Jan 2017 - Aug 2017

  Aprendiz
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  ACI Proyectos SAS

  Sept 2017 - Jun 2020

  • Ingeniera de Programación y Control

    Aug 2018 - Jun 2020

  • Inspectora de Interventoría

    Sept 2017 - Aug 2018
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  Corficolombiana

  May 2021 - Mar 2022

  Analista de Planeación y Control
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  CCxC - Centro de Consultoría para la Competitividad

  Jun 2022 - Jul 2024

  Strategic Leadership | Process Optimization | Business Intelligence & Automation • Led the optimization of business processes and automation, improving operational efficiency by 40%. • Drove business expansion, increasing company revenue by 66% through strategic partnerships. • Implemented Business Intelligence (BI) and automation tools to enable data-driven decision-making. • Supervised audits and ISO certifications, achieving 100% compliance and successful certification. • Designed data-driven pricing models to improve profitability and scalability. Key Achievements:- Increased revenue by 66% through strategic alliances and business model optimization.- Improved operational efficiency by 40% through automation and process redesign.- Successfully closed 100% of financial audits and regulatory compliance processes. Show less Operations Management | Growth Strategy | Financial Optimization • Developed and implemented operational, financial, and strategic planning initiatives. • Led the ISO 27001 & ISO 27701 certification process, strengthening corporate governance. • Optimized pricing strategies and cost structures, improving financial efficiency. • Established key strategic partnerships to expand the company’s market reach. • Designed and implemented KPI tracking systems for business performance evaluation.Key Achievements:- Successfully secured ISO 27001 & ISO 27701 certifications, improving regulatory compliance.- O ptimized financial operations, reducing costs while maintaining business growth.- Expanded business reach through strategic partnerships and new revenue models. Show less Business Intelligence | Financial Analysis | Process Automation • Developed Power BI dashboards for real-time KPI tracking and decision-making. • Automated manual financial reporting processes, reducing data processing time by 50%. • Implemented predictive financial models for revenue forecasting and budget optimization. • Optimized CRM and pricing models, improving profitability and market positioning. Key Achievements:- Created automated Power BI dashboards, reducing manual workload by 50%.- Implemented predictive financial models, improving forecasting accuracy. Show less Financial Planning & Business Intelligence | Budget Optimization • Managed financial planning, budgeting, and sales forecasting to optimize company performance. • Led the development of financial KPIs and economic indicators, improving decision-making accuracy. • Created the company’s first CRM system, enhancing customer management and data organization. • Designed a financial module for ERP implementation, streamlining financial planning processes.Key Achievements:- Created the first financial CRM to improve data-driven sales strategies.- Developed an economic indicators model for strategic decision-making. Show less

  • Directora Gerente Administrativa

    Jan 2024 - Jul 2024

  • Gerente Administrativa

    Jul 2023 - Jan 2024

  • Líder II Financiera

    Jun 2023 - Jul 2023

  • Líder I Financiera

    Jan 2023 - Jun 2023

  • Analista Junior II Finanaciera

    Jun 2022 - Jan 2023
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  Biz Nation

  Sept 2024 - Nov 2024

  Voluntaria BizFest

  Event Growth & Operations | Strategic Partnerships | Data Optimization • Managed event logistics and optimized processes, ensuring a 100% attendance rate. • Developed strategic partnerships with universities and sponsors to enhance event impact. • Led data-driven planning and analytics to track and improve attendee engagement.Key Achievements:- Achieved a sold-out event with over 8,000 attendees successfully managed.- Implemented automated attendee tracking, improving engagement and retention. Show less

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  Biz Nation

  Feb 2025 - now

  Convocatoria BizFest
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  Sandler Dan Macías

  Apr 2025 - now

  Customer Success & Delivery Manager

  Manages the end-to-end customer journey at Sandler Dan Macías, ensuring a seamless, high-impact experience from onboarding to program completion.Oversees the operational delivery of services, coordinates with coaches and sales teams, builds strong student communities, and implements strategies to maximize retention, success stories, and customer referrals.Focuses on creating a human-centered experience, with success measured through key performance indicators such as NPS, program completion rates, and customer advocacy. Show less