Ashley Miller

Experience

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  Platinum Select Services, Inc

  Dec 2007 - Aug 2012

  Staffing Specialist

  Platinum Select was a boutique staffing firm that specialized in in Administrative/Clerical, Banking, Accounting/Finance and specialty positions as requested by the client. We handled the recruiting process from start to finish (job posting, resume search, phone screens, interviewing, reference and background checks, print up contracts for each position, process weekly payroll, provide frequent follow to both the applicant and client, etc.)Full Desk Recruiting• Reception: answered phones, checked voicemail, and greeted all candidates• Entered all applicants into our applicant/payroll system COATS• Posted positions on job boards• Sourcing and screening of candidates • Interviewing• Presented candidates to clients with references and bios• Negotiated salaries with the client on behalf the candidate• Extended offers• Put together contracts for both the client and candidates for each position• Provided feedback and coaching to PSS employees as needed• Handled all employment verifications and reference checks for all candidates • Processed payroll for all contract employees on a weekly basis• AP and AR for client invoicing • Responsible for follow up with clients regarding outstanding balances• Cold called companies building client report and maintained relationships with those clients Show less

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  Expert Global Solutions

  Aug 2012 - Mar 2014

  Lead Recruiter

  EGS is a BPO and the parent company for APAC Customer Service and NCO Financial Systems. ALW Sourcing is an entity of NCO Financial Systems; each division has their own clients that they service.• APAC Customer Service (Apple, Best Buy, Chase, Cigna HealthSpring)• NCO Financial Systems (Education and Government Collections – 1000+ clients)• ALW Sourcing (Sprint)Lead Recruiter - Full cycle recruiting - High Volume • Managed recruiting process for Phoenix site (NCO Financial, APAC Customer Service and ALW Sourcing)• Resume sourcing and building candidate pipeline (job boards, referrals, community outreach, etc)• Managed tracking of all candidates in applicant tracking system – Taleo• Interviewing and screening of candidates• Processed and tracked backgrounds/drug screens. Partnered with background team expedite backgrounds.• Extended offers and hired all candidates in system – drafted offer letters and orientation packets• Daily/weekly/monthly reporting and updates on recruiting• Maintained a 100% fill rate for the duration of employment • Responsible for providing daily/weekly/monthly reporting and updates on recruiting to all business leaders• Facilitated and managed all onsite and offsite job fairs. At times we would have onsite job fairs 5 days a week and on Saturdays.• Assisted in Orientation and New Hire processes• Partnered with Business Leaders to build recruiting process, talk recruiting strategies and discuss business needs• Responsible for all advertising (news papers, bill boards, radio adds, etc)• Community Outreach – partnered with Goodwill, local colleges, DES, Workforce Connection, etc)• Managed relationships with staffing agencies• Handled PO Requests• Tracked and submitted all time sheets for temps Show less

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  USAA

  Apr 2014 - Oct 2014

  Contract Recruiter

  Lead recruiter for Seasonal Part Time project in Phoenix• Resume sourcing• Screening new candidates• Managed scheduling of interviews with Hiring Managers• Partnered with Hiring Managers to ensure the candidate profile was being met• Processing and tracking backgrounds/drug screens• Extending all offers and hiring candidates in system• Managing all candidates in ATS – Virtual Edge• Attend offsite and onsite job fairs

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  Nationstar Mortgage

  Mar 2015 - Jun 2016

  Sr. Recruiter

  Nationstar Mortgage is one of the nation's leading mortgage lenders. Our headquarters is located in Dallas. We've helped hundreds of thousands of customers since 1997.Full cycle recruiting for the Chandler and Lewisville locations for high volume and high complexity roles.• Resume sourcing and building candidate pipeline• Managed tracking of all candidates in ATS • Screening of candidates and scheduling interviews for hiring managers• Coordinated all onsite and off-site career events• Extended and negotiated all offers (verbally and in ATS)• Assisted in on-boarding of all new hires• Partnered directly with SVPs, VPs and AVPs to reach all hiring goals• Partnered with HR in training hiring managers on interviewing and hiring best practices• Daily/weekly/monthly reporting and updates on recruiting Show less

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  Syntel

  Jun 2016 - Nov 2016

  Sr Recruiter

  Syntel Inc offers a New Graduate Program that begins with an extensive paid technical training program for graduates designed to supplement the theoretical and practical knowledge gained at university. The focus of our training program is to deliver essential technical skills that will help new graduates learn what will form the bedrock of their new role. Software expertise in Java, .NET, SAP Hana, Ab Initio, Duck Creek, Testing, Mainframe, etc. for the Software Engineer role, while the Business Analyst training focuses on software development lifecycle, requirements, process and scope of projects. This robust, multi-week, training is designed to help prepare New Graduates to kick start a successful career as part of Syntel’s consulting team at one of our many US client locations. After training, New Graduates will join our experienced teams and begin producing quality projects in a challenging and exciting IT environment while deploying newly learned skills and providing fresh perspectives. At Syntel we encourage rotation to different projects in different industries and clients to promote personal development and growth. The New Graduate program at Syntel offers continuous learning and development opportunities for well-rounded career development and success!With continuous learning and development opportunities available, you can reach your career goals with Syntel! Show less

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  Alexander Mann Solutions

  Dec 2016 - Apr 2020

  Alexander Mann Solutions is an RPO and we provide outsourcing and consulting services to our clients to attract and retain the best talent. Client Services Team Lead • Overse a team of 11-15 recruiters or recruiting coordinators across the US• Responsible for reporting and tracking on team performance, forecasting, compliance and SLA/KPI• Coaching and development of team• Managed the KPI's for my team by creating a tracking sheet, auditing and ensuring our delivery was fulfilled regularly• Ensured team did not have any defects that affected our performance scorecard• To ensure forecasting remained on track, worked with team daily to review of timelines to ensure team stay on course to achieve/exceed targets• Consistently monitored compliance training's of the team to ensure we always met the deadlines• Partner closely with the Compliance team on any potential compliance risk to ensure team remains 100% compliant• Partner with Stakeholders to better streamline processes, strategies and recruiting needs• Assist with the training and coaching of new hires • Successfully partnered with HR and Stakeholders to roll out Predictive Pay, that involved a detailed audit to review recent hires as well as existing staff to include compensation to realign this team to a new salary structure• Partner closing with our Sourcing and Media to build candidate pipelines and ensure fulfillment remains a priority• Viewed as a valued member of the TA management team, from Stakeholders, based on my level of knowledge, detail-oriented communication style, and tremendous follow-up• Review to action/resolute all client escalations to minimize the impact of any risk compliance and/or reputation risk• Co-managed the US Engagement Team and headed up a Global Step Challenge for the IB Sectoraw Show less Lead Recruiter -• Full cycle recruiting in various markets across US• Successfully maintained a 98-100% annual fulfillment rate• Continually remained 100% compliant• Responsible for providing daily/weekly/monthly reporting • Was a team SME and trust advisor on policy and process• Facilitated and managed all onsite and offsite job fairs • Partnered with Business Leaders to build recruiting process, talk recruiting strategies • Community Outreach – partner with Goodwill, local colleges, DES, Workforce Connection, etc• Assist with the training and coaching of new hires to the recruiting team Show less

  • Team Lead - Client Services

    Oct 2018 - Apr 2020

  • Principal Resource Specialist - Bank of America

    Dec 2016 - Oct 2018
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  Delaware North

  Jun 2021 - Dec 2021

  Talent Acquisition Manager - Patina Restaurant Group

  • Oversaw Patina Restaurant Group recruiting in the Boston, New York, Orlando, and LA markets• Partner closing with our Innovation Team to build candidate pipelines and ensure fulfillment remains a priority• Hiring/training/coaching/development of team • Partner with Stakeholders to better streamline processes, strategies and recruiting needs• Increased pipeline by 30% in 1 month from revision of sourcing and media plan• Streamlined reporting to provide accurate and live data to TA, HR and Operations Leadership • Partner with HR and Unit Leaders on workforce planning and ramp planning• Roll out of on-site job fairs and mass interview days within Patina Show less

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  AMS

  Dec 2021 - May 2022

  Client Services Manager - US RPO Projects

  • Oversee team of 11- recruiters, sources and recruiting coordinators across the RPOS US Projects team• Responsible for reporting and tracking on team performance, forecasting, compliance and SLA/KPI• Training, coaching and development of team• Reviewing and submitting monthly invoicing to finance for client billing• Ensuring team remains compliant and meet goals of SOW through duration of project (s)• Manage client and individual KPI by partnering with BI team to buildout reporting and trackers and regular auditing of team’s performance.• To ensure forecasting remained on track, worked with team daily to review of timelines to ensure team stay on course to achieve/exceed targets• Mentor to members of our TRP (Training Recruiter Programs) and 2 other AMS employees• Partner with Stakeholders to better streamline their processes, strategies, recruitment needs and offer best practices. • Review to action/resolute all client escalations to minimize the impact of any risk compliance and/or reputational risk Show less

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  JPMorgan Chase & Co.

  May 2022 - now

  • Manage, train, and develop and team of 4 - 8 recruiters.• Nominated to spearhead Frosch recruiting efficiency with an emphasis on manager and candidate experience. • Lead a workstream with Workforce, Business, and recruiters to exceed year end hiring goals by October 2022.• Primary contact for Service Center for Quad A racial equity commitment events and lead the content development and sourcing project for the Women Wealth Webinar in 2023.• Created new reporting to increase business engagement and partnership by giving visibility into recruiting process and timelines.• Increased business engagement, partnership and accelerated, class hiring improving time to fill.• Established a workstream with Sourcing and Service Center and National Branch Recruiting teams, to increase percentage of licensed hires, and influence and improve candidate sharing.• Assembled a training with Talent Development and HR to enhance candidate selection process and hire more qualified candidates. Show less

  • Project Manager, Vice President - Wealth Management

    Jun 2023 - now

  • Vice President, Recruiting Manager - Wealth Management Client Services

    May 2022 - May 2023