Victor Sladkowski

Experience

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  GNS Cleaning Service

  Jun 2008 - Dec 2014

  Maintenance

  GNS has given me the opportunity to complete multiple tasks on my own schedule. By working with GNS, I have made significant strides in time management as well as speaking with clients while work was being done in order to keep them up to date with our progress. Communication and diligence go hand in hand in maintaining a healthy relationship with our clients.

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  Loyola University Chicago

  Apr 2013 - Dec 2014

  Classroom Assistant

  Assisted professors and event holders in ensuring all video and audio equipment worked as they need it it throughout both Loyola campuses. Managed a schedule to ensure that all necessary equipment be checked in a timely and thorough manner.

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  Pacific Sunwear

  Jul 2014 - Jan 2015

  Sales Associate
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  EmotionsAR

  Jan 2015 - Apr 2015

  Marketing Research Intern

  Creativity, Innovation, Motivation, and Collaboration. This is what drives the small group of less than a dozen talented individuals that are driven to get their company to disrupt the photo market. I've been fortunate enough to be given the opportunity to work amongst such a small talented group in an effort to establish our name amongst large companies such as Desigual, FloraQueen, Aki, and many more in the UK, Europe, and around the world. I assist in brainstorming ideas on how to incorporate our service into all of these established companies, designing videos and flyers, and putting together the portfolios that our CEO will bring to investors and representatives. I have used programs such as HubSpot to collect information of potential clients and competitors in order to give our company the competitive edge it needs to thrive. It's a very rewarding experience being part of such a small team. Creativity, excitement, and motivation go a long way! Show less

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  Rush Street Gaming

  Jun 2015 - Aug 2015

  Digital Communications Intern

  By joining the team at Rush Street Gaming at time when the company is experiencing tremendous growth, my responsibilities and roles varied between tasks. -Worked with outside agencies to put together a brand new corporate website and get started on a local website for our brand new location. -Gathered all the information and photos necessary to display on the website, and assisted in creating the overall experience we want our clients to receive when viewing our site. -Participated in a company meeting in Pittsburgh with colleagues across the country to discuss the implementation of a new way to reward program for our clients.-Traveled to Schenectady, New York to assist in a Vendor and Job Fair for our new location that allowed for local business vendors and potential future employees to discover the opportunities Rivers and Rush Street bring to the growing city. Show less

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  Apple

  Jun 2015 - Jan 2017

  Technical Specialist

  -Started as Products Specialist selling all Apple Products. -Transitioned to Technical Specialist behind the Genius Bar. -Assisted nearly 40 clients per day behind the Bar with Mac, iOS, & 3rd party devices including software troubleshooting and diagnosing hardware repairs. -Consistently held top ranks with high Net Promotor scores and customer satisfaction ratings. -Trained myself to take on more responsibilities outside of my job role in an effort to ease the workload of the team. -Represented our store in helping open the new Jordan Creek location. -Experience managing large amounts of traffic and handling client expectations. Show less

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  Chicago Blackhawks

  Oct 2016 - Mar 2020

  Fans Voice Survey Researcher

  The Chicago Blackhawks continuously reach out to their fans to create the perfect fan experience at games and outside the United Center. I reach out to fans in person and gather the information needed by the Blackhawks by distributing surveys throughout the stadium and gathering feedback through conversations with our fans.

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  Ipsos

  Jan 2017 - Aug 2018

  Research Analyst

  We pride ourselves at Ipsos Connect on transforming raw data into impactful stories that influence and assist our client's business decisions. Through Ipsos I have gained experience in:-Creating and maintaining an operational schedule to ensure proper study setup, data collection, and data delivery.- Creating Questionnaires that will ensure the data we collect will assist the client's objectives. - Working with clients over the phone, email, and in person to ensure that every standard is met in creating an exceptional deliverable. - Drafting presentations using our data to tell a story about the state of our client's brand & ads. - Working on Brand Health Tracking and Copy Testing. Show less

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  Kantar Millward Brown

  Sept 2018 - Jan 2021

  Program Leadership Manager

  At Kantar, I developed my project management skills and took the next step in managing multiple accounts & team members. With our work in Brand Equity Tracking & copy testing, I was able to: -Manage the operational account budget, scope creep, and ensure research studies are profitable. -Lead day to day client support on questionnaire design, media and timelines.-Consult on methodology with guidance from managers, sample efficiency with Client Leadership analysts.-Create and logic check sample targets, quotas, and incidence, communicates sample specifications to internal operations and external suppliers, oversees fieldwork process, quality controls fieldwork materials, and troubleshoot any issues.-Assist analysts in managing client requests for additional analysis/deliverables providing insights as needed Show less

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  LinkedIn

  Jan 2021 - now

  Program Manager on the LTS CS Strategic Programs Team in Talent Solutions. Responsible for the ongoing evolution of LinkedIn Talent Solutions Customer Success methodology by partnering with Global Customer Success, Operations, Customer Experience, Sales, Insights, and other teams to enhance our internal operational experience, create strategic scale, and enable effective change management.- Manage the design, development, and delivery of multiple programs simultaneously for LTS CSO. - Collaborate with cross-functional global colleagues to ensure consistency in the rollout of new workflows, resources, and more. - Build and maintain relationships with internal stakeholders, including ICs, Managers, Sr. Managers & Directors, to support new program rollouts. - Establish early success metrics, regularly measure and evaluate project progress, and identify actionable plans for moving a project forward. - Regularly identify areas for continuous optimization and improvement in our organization. Show less I co-lead our Chicago Community Builders, a group of individuals passionate about building community across the organization. Our crew is focused on activating connections in ways that bring out the best in our Chicago-based hybrid work environment. Together, we have put together events like CPR/First-Aid Training, Candle-Making, Linked[in] It to Win It Games, Cycle Boating, Trivia, and more! These events are focused on creating connections across all levels of tenure within our our CS&S + SS org in Chicago. Show less

  • Program Manager, Customer Success Methodology, Talent Solutions

    Dec 2021 - now

  • Community Builder Lead

    Aug 2023 - now

  • Allyship Academy Ambassador

    Sept 2023 - Dec 2023

  • Associate Program Manager

    Jan 2021 - Dec 2021