Vivian Okorafor

Experience

• 

  Aptech Computer Education

  Jan 2011 - Jan 2012

  Receptionist

  Receiving calls on behalf of the firm, attending to incoming enquiries.

• 

  NYSC

  Apr 2012 - Jun 2013

  Serving

  Economics Teacher

• 

  Konga Online Shopping Ltd

  Jul 2013 - Apr 2016

  Customer Experience Rep

  Dealing with customers orders, ensuring availability of orders to the customer, and just basically customer experience relationship.

• 

  Stanbic IBTC

  May 2016 - Jun 2016

  Client Services

  1. Maintaining client service enquiry desk on a day to day basis and providing real-time assistance to client via electronic channels.2. Receiving applications for benefits claims and liquidation of pension scheme plans.3. Interfacing with the pension regulatory body (PENCOM) on issue relating to client's claims, details regularization and other ad-hoc requests requiring confirmation from the regulators.4.Analyzing each claim based on merits, PENCOM checklist, and generally acceptable standards, and making the necessary recommendations for approval.5. Preparing a daily report and tracker of claims application submitted and rejected with the necessary commentaries. Show less

• 

  Stanbic IBTC

  Apr 2019 - Mar 2020

  Compensation Benefits Manager

  Oversee the prompt payment of Retiree payrolls and assist in sending updated schedule of payments to regulators.

• 

  Sterling Bank

  Sept 2021 - now

  Product Planning, marketing of Sterling's flagship Investment product OmniX by Sterling.Responsible for analysis and reporting of OmniX by Sterling launch phase

  • Product Manager

    Jan 2024 - now

  • Relationship Manager

    Sept 2021 - now