Lynn Williams

Experience

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  Utah Scientific

  Jan 1989 - Jan 1996

  Systems Engineer
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  Information Enabling Technologies, Inc.

  Jan 1996 - Jan 1997

  Technical Services Manager

  Technical Services Manager - managed personnel in Account Management, Information Systems, and Technical Writing departments. Assistant IS administrator, responsible for internal computer network, multiple databases, and PBX system. Duties included technical RFP responses for large ledger-based electronic accounting systems.Account / Project Manager - responsible as primary point-of-contact with client from time of sale through system implementation, training, and follow-on support. Directly responsible for contract profitability. Duties include pre-implementation planning, implementation assistance, client training, product testing, report design and development. Show less

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  Data Systems International, Inc.

  Jan 1998 - Jan 1999

  Customer Service & Support Manager / Project Manager

  working manager responsible for day-to-day operations of small CSS group supporting client/server based medical and social case management software systems. Responsible for developing, implementing, staffing, and training a Help Desk support program. Also responsible for developing project plans, managing projects to the plan and maintaining projected GM. Personally responsible for handling problem accounts, maintaining customer rapport and solving difficult customer technical issues.

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  Uinta Business Systems

  Jan 1999 - Jan 2003

  Systems Engineer / IT Manager

  Systems Engineer - outsource engineer responsible for network installations, upgrades, troubleshooting. Various customer projects including desktop refresh and Active Directory design. I am familiar with various security and anti-virus products, backup solutions, remote connection and monitoring solutions, etc.IT Manager - Initially hired to manage the company’s financial MRP application and database. The role evolved into full-fledged IT management, with responsibility for installation, upgrade, troubleshooting and end-user training on all corporate hardware and software. Included LAN / WAN components, PBX system, 20 Servers (SCO Unix, NetWare, Windows NT and Windows 2000), 250 Workstations, corporate MRP and CRM databases. Also responsible for maintaining the corporate web-sites (intranet, internet and extranets), various application specific software and databases (UPS and C-NET). Strategically involved in corporate LAN and email system conversion. Show less

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  NVerzion

  Jan 2003 - now

  Engineering Project Manager

  Responsible for administering company IT infrastructure, hardware and software, including web, ftp, email servers, printers, PBX, lab computers, etc.Work with existing customers and potential clients to resolve design, installation, and training questions. Act as sales engineer in designing and discussing system technical aspects with potential clients.Work with customers to install, troubleshoot, and train on complex Broadcast Automation system solutions.