Gary Vinzant

Experience

• 

  Unisys

  Feb 2012 - Oct 2014

  Help Desk Specialist

  Served as the primary point of contact for users that were experiencing technology related problems and incidents. Provided technical support in the operation and maintenance of personal computers and peripherals. I gathered information regarding incidents and escalated to the appropriate support group and maintained communication between various support groups and customers until Service was restored.

• 

  Robert Half Technology

  Feb 2015 - Jun 2015

  Temporary Consultant

  Provided remote support for partners and clients in the credit card payment industry. My duties included software installations, configuration and training on POS functionality. Managed incoming support inquiries via phone, email, and web. Worked with partners and internal team members to escalate matters as appropriate.

• 

  Aerotek

  Nov 2015 - Apr 2016

  EDI Analyst

  Provided internal and external technical support as an Electronic Data Interface resource and subject matter expert. I was responsible for implementing and maintaining existing data interfaces. Developed and maintained relationships with external vendors, third parties and carriers. Interacted with internal contacts, external carriers and vendors. I was responsible for project management on each interface that was assigned to me from the client.

• 

  Primary Residential Mortgage

  Sept 2016 - now

  Account Manager