
Gary Vinzant
Help Desk Specialist

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About me
Visionary Entrepreneur
Education

Salt Lake Community College
2011 - 2012
Salt Lake Community College
2011 - 2012COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Experience

Unisys
Feb 2012 - Oct 2014Help Desk SpecialistServed as the primary point of contact for users that were experiencing technology related problems and incidents. Provided technical support in the operation and maintenance of personal computers and peripherals. I gathered information regarding incidents and escalated to the appropriate support group and maintained communication between various support groups and customers until Service was restored.

Robert Half Technology
Feb 2015 - Jun 2015Temporary ConsultantProvided remote support for partners and clients in the credit card payment industry. My duties included software installations, configuration and training on POS functionality. Managed incoming support inquiries via phone, email, and web. Worked with partners and internal team members to escalate matters as appropriate.

Aerotek
Nov 2015 - Apr 2016EDI AnalystProvided internal and external technical support as an Electronic Data Interface resource and subject matter expert. I was responsible for implementing and maintaining existing data interfaces. Developed and maintained relationships with external vendors, third parties and carriers. Interacted with internal contacts, external carriers and vendors. I was responsible for project management on each interface that was assigned to me from the client.

Primary Residential Mortgage
Sept 2016 - nowAccount Manager
Licenses & Certifications

A+
Feb 2008
Languages
- enEnglish
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